GTM Engineer, Post-Sales

About the role

This role transforms manual post-sale tasks into efficient systems. You will automate processes like onboarding, billing, and renewals, and also engage directly with customers to resolve issues.

Key facts

What you'll do

Automate the setup of billing configurations based on customer contracts, ensuring accuracy before activation.

Manage the customer onboarding process from start to finish, confirming successful activation and correct billing.

Develop systems to automatically reconcile billing, identify discrepancies, and handle customer billing disputes.

Create automated workflows for SIM card orders and logistics, reducing operational involvement for sales.

Build an automated system for contract renewals, including a calendar, automated communications, and Salesforce data upkeep.

Enhance existing systems that track account health and identify expansion opportunities for the sales team.

Oversee the tracking of migration completion and manage customer communications for these projects.

Evaluate and implement AI tools to improve post-sale operations, focusing on impactful applications.

Requirements

3 or more years of experience in GTM engineering, or in automation-focused roles within Revenue Operations, Sales Operations, or Customer Success Operations.

Proven ability to build automations, integrations, or AI-driven workflows, with proficiency beyond basic tools like Zapier.

Experience with Salesforce or a similar CRM, understanding its impact on downstream processes and reporting.

Familiarity with call intelligence platforms like Gong, and their use in reducing manual data entry.

Experience building automations related to margin or pricing data, translating contract terms into financial signals.

Comfort using issue-tracking tools like Linear for managing multi-week technical projects.

Knowledge of current AI tools and a history of applying them to practical operational challenges.

Ability to communicate clearly and effectively with customers regarding billing, onboarding, and order inquiries.

A strong inclination to question the necessity of tasks before automating them.

Nice to have

A preference for transforming manual processes into durable, automated solutions.

Comfort making tooling decisions with incomplete data, enabling quick evaluations and progress.

Enjoyment of cross-functional collaboration with Revenue Operations, Solutions, Sales, and account teams.

Skills & tools

Salesforce, Gong, Linear, Zapier, Python, APIs, AI tooling

Practical notes

Compensation: $115,000 - $135,000 base salary plus $10,000 - $15,000 in annual target incentives.

Interview process includes an intro call, cross-team interview, take-home test, GTM skills deep dive, President interview, and CEO chat.

Benefits include equity, flexible health coverage, unlimited PTO with mandatory minimums, monthly mental health days, 14 weeks paid parental leave, a $1,000 hiring bonus for remote setup, $250/month WFH stipend, life and disability insurance, a 401(k) plan, and a professional development fund.

For accommodations during the hiring process, please email people@hologram.io.

About the company

Hologram develops technology for recording and reconstructing wavefronts to create three-dimensional images. The company works with holography, an imaging technique that captures an interference pattern to reproduce a light field using diffraction. This process records a wavefront of interest by overlaying a reference beam to generate a pattern captured on a physical medium. When illuminated, the pattern diffracts light to recreate the original wavefront with depth and parallax that change realistically with viewing angle. The company supports both optical and computer-generated methods. Optical holography requires laser light to record the light field from a real scene. Computer-generated holograms create interference patterns digitally to show virtual objects or scenes. Hologram addresses the historical challenges of the field. Early systems needed high-power pulsed lasers that were expensive and dangerous for live subjects. Modern low-cost laser diodes, similar to those in DVD recorders, have made the technology more accessible for researchers and artists. Most current holograms display static objects. Hologram focuses on advancing dynamic holographic displays for changing scenes. The company works to reduce the image quality compromises often needed to view holograms without laser illumination. Their efforts span applications in data storage, microscopy, and interferometry. Hologram builds tools for any wave type where wavefront recording adds value.