Senior Salesforce Marketing Cloud Architect

About the role

This position requires a top-tier Salesforce professional who can independently manage the entire Salesforce ecosystem. You will build, scale, and optimize complex Marketing Cloud and Data Cloud environments for enterprise clients. This role demands deep platform knowledge and the ability to lead strategy and execution without close supervision. You will take ownership of the complete Salesforce ecosystem, including Marketing Cloud, Data Cloud, Sales Cloud, Service Cloud, and Agentforce. Your responsibilities will include creating and implementing intricate Marketing Cloud solutions, covering journey builder, email studio, automation studio, audience segmentation, and personalization. You will also design and deploy Data Cloud solutions for data ingestion, unification, segmentation, identity resolution, and activation. The successful candidate will establish and enforce data strategy, quality, and compliance across all Salesforce clouds. You will serve as the primary technical expert and escalation point for all Salesforce-related issues while collaborating with marketing, sales, and technology leaders to shape platform strategy and future development.

Key facts

What you'll do

• Take ownership of the complete Salesforce ecosystem, including Marketing Cloud, Data Cloud, Sales Cloud, Service Cloud, and Agentforce.
• Create and implement intricate Marketing Cloud solutions, covering journey builder, email studio, automation studio, audience segmentation, and personalization.
• Design and deploy Data Cloud solutions for data ingestion, unification, segmentation, identity resolution, and activation.
• Construct and manage data streams, data model objects, calculated insights, and activation targets within Data Cloud.
• Oversee enterprise-level implementations and integrations across the entire Salesforce platform.
• Establish and enforce data strategy, quality, and compliance across all Salesforce clouds.
• Serve as the primary technical expert and escalation point for all Salesforce-related issues.
• Collaborate with marketing, sales, and technology leaders to shape platform strategy and future development.
• Provide mentorship and guidance to junior and mid-level Salesforce team members.
• Conduct in-depth discovery sessions to translate complex business requirements into robust technical solutions.
• Architect scalable and reusable components that align with best practices and industry standards.
• Perform thorough testing and quality assurance to ensure solutions meet functional and technical specifications.
• Optimize existing implementations for performance, reliability, and maintainability.
• Document all configurations, processes, and procedures to ensure knowledge transfer and continuity.

Requirements

• At least 8 years of direct Salesforce experience with comprehensive platform knowledge.
• Demonstrated advanced proficiency in Marketing Cloud, including Journey Builder, Email Studio, Automation Studio, Mobile Studio, and Audience Builder.
• Demonstrated advanced proficiency in Data Cloud, including data ingestion, identity resolution, segmentation, and activation.
• Experience delivering large-scale enterprise implementations across multiple Salesforce clouds.
• Possess multiple Salesforce certifications, including Marketing Cloud and Data Cloud credentials.
• Proven capability to autonomously lead platform strategy and architecture.
• Excellent written and verbal English communication skills for executive-level stakeholders.
• Prior remote work experience is mandatory, along with fluency in remote collaboration tools (e.g., Slack, Zoom, Google Workspace, Asana).
• Experience working with US or UK-based companies is highly preferred. Applications without prior remote work experience will not be considered.
• Ability to work within US Time Zones (EST-PST) consistently and reliably.
• Strong problem-solving skills and the capacity to troubleshoot complex technical issues independently.
• Solid understanding of data governance, security models, and compliance requirements within cloud environments.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, dynamic setting.
• Willingness to adhere strictly to client processes and methodologies throughout the engagement.

Nice to have

• Salesforce Marketing Cloud Architect or Consultant certification.
• Salesforce Data Cloud Consultant certification.
• Experience with Agentforce, Interaction Studio, or Salesforce CDP.
• Background in enterprise data governance, compliance, or regulated industries.
• Experience with API integrations, AMPscript, SSJS, or SQL within Marketing Cloud.

Practical notes

This is a contract role based in South Africa

Cape Town. The position requires working within US Time Zones (EST-PST), and applicants must have prior remote work experience with US or UK-based companies. Candidates must complete the full application form and record a video as the first step of the interview process; failure to record a video will result in the application not being considered for any open roles.