Operations Manager, Facilities Maintenance

About the role

The Compounding Ops Manager is responsible for leading the maintenance and reliability function for all laboratory equipment within the pharmacy environment at hims & hers. This role requires a hands-on technical leader who applies predictive and preventive maintenance strategies to ensure the highest standards of equipment performance and safety. The hire will act as the key technical resource for diagnosing, troubleshooting, and resolving complex issues related to compounding machinery and facility systems. They will lead a team of technicians and manage multi-shift operations to maintain continuous, safe, and compliant production. This position is critical in driving operational excellence by minimizing downtime and ensuring all equipment meets stringent regulatory and quality standards. The manager will serve as the primary liaison between technical operations, quality assurance, and senior leadership. Success in this role is defined by the ability to optimize equipment uptime, reduce recurring failures, and foster a culture of safety and continuous improvement. The hire will report directly to the Principal Program Manager, Compounding Lab Equipment & Reliability Maintenance.

Key facts

What you'll do

• Lead a Group of Compounding Facility Technicians/Managers, in a multi shift operation.
• Provide predictive/preventive maintenance on all Lab Equipment-Tablet presses, Blenders, Mills, Hoods, Tablet coaters, Air compressors, electrical controls, etc.
• Document maintenance technical and other data on predictive/preventive maintenance charts, as required.
• Conduct repair/troubleshoot duties throughout the pharmacy as required.
• Diagnose and repair all equipment in the labs, including electrical, mechanical, plumbing, air compressors and HVAC repairs.
• Identify facilities issues and develop an ongoing strategy to chart trends and take appropriate remedial action from a predictive maintenance approach.
• Communicate to management all issues that could result in safety risks or those that might cause loss to Hims or its associates.
• Work as directed in all areas of the Pharmacy to maintain safety and health standards for the facility.
• Perform calibration and testing procedures on equipment to ensure accurate operation and compliance with quality standards.
• Conduct regular checks and measurements to verify equipment performance, including temperature, pressure, speed, and other relevant parameters.
• Maintain calibration records and documentation in compliance with regulatory requirements.
• Ensure that all equipment meets regulatory and quality standards and take corrective actions to address any non-compliance issues.
• Respond promptly to equipment breakdowns, emergencies, and production interruptions to minimize downtime.
• Work closely with production personnel to coordinate repairs and minimize disruptions to the manufacturing process.
• Identify opportunities for process optimization, efficiency improvements, and cost savings related to equipment maintenance and operation.
• Participate in cross-functional teams to implement improvement projects and contribute to the continuous improvement culture within the organization.
• Stay updated with industry trends, technological advancements, and best practices related to pharmaceutical equipment maintenance.
• Make sure all assets, parts and work orders are updated & tracked in CMMS for the lab equipment.

Requirements

• Must be at least 18 years of age and present state-required proof of age documents.
• High school diploma or equivalent GED required.
• Must be able to safely lift and carry items weighing up to 50 pounds, either in conjunction with his or her regular responsibilities or those assigned in other areas as directed.
• Use of business computer systems and applications - specifically, Microsoft Word, Excel, and Project Management.
• Ability to troubleshoot problems with machinery without supervision or direction.
• Ability to document predictive/preventive maintenance charts, technical data and other data; interpret data and provide relevant input for process improvement.
• Ability to communicate effectively with others using spoken and written English in a professional environment.
• Eligibility to work in the United States and not require work authorization sponsorship now or in the future.
• Proof of full vaccination against COVID-19 is required for this role.

Nice to have

• Previous experience in a pharmaceutical, compounding, or regulated manufacturing environment.
• Experience with computerized maintenance management systems (CMMS).
• Knowledge of HVAC systems and pharmaceutical engineering principles.
• Familiarity with FDA Current Good Manufacturing Practices (CGMP) and relevant regulatory guidelines.
• Experience leading and developing technical teams in a shift-based operation.

Practical notes

• This role requires on-site presence at the Menlo Park, California location.
• Employees are expected to work full-time hours as scheduled.
• The position may require travel between facilities or sites as necessary for operational support.
• Candidates must be eligible to work in the United States without requiring work authorization sponsorship.
• Proof of full vaccination against COVID-19 is mandatory for employment.
• New hires must complete all required onboarding and background checks prior to starting employment.