Release Manager

About the role

In this pivotal position, you will oversee the final phases of product delivery, ensuring that every update reaching production is deployed in a reliable, secure manner, accompanied by thorough documentation. Your role will bridge the gap between rapid deployment and safety, which is essential for a company that manages millions of patient interactions weekly. You will be at the forefront of ensuring that the release process is efficient and compliant with industry standards.

Key facts

What you'll do

• Oversee the release calendar and cadence for all Heidi products, which encompasses web, mobile, and enterprise deployments linked to electronic health records (EHRs), ensuring timely delivery and effective communication with stakeholders.
• Perform assessments of release readiness and make informed go/no-go decisions by analyzing test coverage, scope of changes, dependency risks, and historical incidents, collaborating closely with engineering leads.
• Serve as the primary coordinator for releases that involve multiple teams, uniting engineering, quality assurance, security, support, and customer-facing departments into a cohesive execution strategy.
• Manage change processes for enterprise health system clients, which includes crafting release notes, communicating with customers, orchestrating staged rollouts, and ensuring compliance documentation for clinical safety evaluations.
• Guarantee that the release process complies with medical device regulations by liaising with the internal compliance team.
• Enhance DORA metrics, particularly focusing on reducing change lead time and increasing deployment frequency, while maintaining a low change failure rate.
• Work alongside platform engineers to optimize release infrastructure, including continuous integration/continuous deployment (CI/CD) pipelines, feature flags, canary releases, staged rollouts, and pre-tested rollback strategies.
• Coordinate emergency fixes and rollbacks when issues occur, leading post-incident reviews to implement lasting resolutions.
• Ensure the integrity of development environments, confirming that staging environments accurately reflect production and that release branches remain organized across global teams.

Requirements

• Proven experience in managing software releases within a dynamic SaaS environment, with a strong preference for candidates who have worked in regulated industries such as healthcare, fintech, or clinical technology.
• A solid technical foundation, enabling you to interpret pipelines, assess risk evaluations, and identify effective rollback strategies, even if you do not write production code.
• Comprehensive knowledge of CI/CD practices, monitoring tools, source control techniques, feature flagging, and modern deployment methodologies.
• The ability to maintain composure in high-pressure situations, with a history of building trust through dependable release management.
• Strong communication skills that cater to both technical teams and enterprise clients, with the ability to translate technical risks into actionable insights for health system chief information officers (CIOs).
• A commitment to speed while ensuring that processes meet the rigorous demands of enterprise healthcare, fostering efficiency in shipping.
• Proficiency in utilizing data to monitor release key performance indicators (KPIs), identify bottlenecks, and support go/no-go decisions with solid evidence.

Nice to have

• Experience with agile methodologies and familiarity with project management tools.
• Knowledge of regulatory requirements specific to healthcare technology and medical devices.
• Previous involvement in cross-functional team leadership or project management roles.

Skills & tools

• Proficient in CI/CD tools and practices, version control systems, and deployment strategies.
• Familiarity with monitoring and observability tools to track application performance and release health.
• Understanding of compliance frameworks relevant to healthcare and technology sectors.

Practical notes

This position is based in Melbourne and requires in-office attendance. You will be responsible for coordinating releases across various time zones, working closely with product and engineering teams located in Australia. Your collaboration with the Head of Engineering and other engineering leaders will significantly influence Heidi's global shipping strategy. The company promotes an equitable and inclusive workplace and is committed to being an equal opportunity employer.

About the company

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.