Deployed Product Manager, Health Systems

About the role

Heidi is seeking a product leader to manage a portfolio of health system accounts and oversee the deployment of AI solutions within complex clinical environments. You will be responsible for both product development and revenue outcomes, working directly on-site to bridge the gap between clinical workflows and our technical capabilities. This role requires a hands-on approach to building, configuring, and scaling software that improves the daily lives of clinicians. You will translate ambiguous clinical problems into structured product requirements while ensuring that deployed solutions adhere to strict regulatory standards. You will act as the primary liaison between commercial stakeholders and engineering teams to ensure alignment on delivery timelines and quality expectations. The ideal candidate thrives in ambiguous environments and is comfortable making rapid decisions based on limited but high-quality information. You will own the end-to-end success of key accounts, balancing user satisfaction with business viability.

Key facts

What you'll do

• Manage the full product lifecycle and revenue performance for assigned health system accounts.
• Conduct on-site observations of clinical workflows to identify opportunities for new product features.
• Determine whether to build custom solutions or configure existing modules for each client engagement.
• Lead sprint planning and prioritization, balancing rapid delivery with long-term product reusability.
• Collaborate with commercial partners to negotiate scope and manage customer expectations.
• Translate field insights into core product improvements by participating in internal engineering rituals.
• Drive user adoption to ensure daily utilization by clinical staff.
• Manage product development within the constraints of healthcare compliance and regulatory requirements.
• Analyze usage metrics to identify friction points and optimize the user experience for clinical teams.
• Facilitate discovery sessions with stakeholders to validate hypotheses and refine product direction.
• Maintain a prioritized backlog of features and technical debt specific to health system deployments.
• Create product documentation and specifications that are accessible to both technical and non-technical audiences.
• Partner with data teams to define success metrics and establish key performance indicators for new features.
• Support the sales team by building compelling product demonstrations and case studies for prospective clients.

Requirements

• BA/BS degree in a technical or analytical field such as Computer Science, Engineering, Mathematics, Physics, or Applied Sciences.
• Minimum of 4 years of experience in product management roles.
• Proficiency in building with AI tools like Cursor or Claude Code.
• Practical understanding of LLM concepts, including prompting, fine-tuning, embeddings, retrieval, and evaluation.
• Ability to analyze adoption data to diagnose and resolve integration or training issues.
• Strong capacity for independent execution without reliance on large support teams.
• Experience working in highly regulated environments with a focus on compliance and data security.
• Excellent written and verbal communication skills to articulate complex technical concepts to diverse audiences.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced setting.
• Willingness to travel occasionally to client sites in the San Francisco area as needed.
• Commitment to maintaining a high standard of professionalism and ethical conduct in all interactions.
• Ability to work effectively in a hybrid model with a mix of remote and in-office days.
• Demonstrated experience collaborating with cross-functional teams including engineering, design, and sales.

Nice to have

• Experience navigating complex EMR integrations.
• Background in clinical informatics or direct healthcare operations.

Practical notes

Benefits include health, dental, and vision insurance, a 401k with a 3% company match, and a $700 annual learning and development stipend. Employees also receive a $100/month health and wellness allowance, a $500 home office budget, and fertility support up to $7,000. Parental leave is provided at 26 weeks for primary caregivers and 18 weeks for secondary caregivers. The role includes four weeks of work-from-anywhere time per year.