Senior Product Manager, Symmetry New Tax Products

About the role

You will own the end-to-end discovery, strategy, and execution for new business lines within payroll tax products at Symmetry, a core infrastructure layer for payroll platforms serving over 64 million workers annually. This role is 0 to 1 in nature, giving you broad autonomy to define customer problems, shape product direction, and drive market-winning solutions from concept to launch. You will pair sharp product judgment with fluency in AI tools to automate friction, amplify creativity, and deliver durable business outcomes such as new revenue and retention of existing revenue streams. You will work hand-in-hand with a new product development engineering team to prototype, validate, and scale AI-powered solutions that redefine what is possible in payroll tax. You are expected to act as an activator who couples execution ownership with a relentless focus on long-term strategy and market success. The role demands comfort with ambiguity, a builder's mindset, and the ability to navigate complexity while ensuring alignment across compliance, legal, and customer needs. You will define the North Star for Symmetry's new tax offerings, ensuring that every initiative ladders up to durable value for both customers and the business.

Key facts

What you'll do

Lead long-term strategy for new business lines in payroll tax by owning research, market positioning, and product direction to identify the investments and capabilities required for success.

Translate strategic intent into actionable guidance that informs company-wide planning, aligning engineering, compliance, legal, and operations around a clear roadmap.

Partner cross-functionally with Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment that unblocks execution.

Identify and focus the organization on the highest-leverage investments and decisions that unlock long-term success, reduce ambiguity, and move toward a market-winning payroll tax offering.

Accelerate execution by stepping into the highest-priority gaps, whether through clarifying requirements, kicking off strategic initiatives, or removing blockers that slow delivery.

Prototype and experiment with AI-powered solutions that redefine the payroll tax market, using AI as a co-builder to turn problems into durable customer value with urgency and care.

Define and own the product North Star metrics, ensuring initiatives deliver durable business outcomes such as new revenue and retention of existing revenue streams.

Build and maintain deep customer empathy by synthesizing qualitative and quantitative insights to inform product decisions that serve the payroll industry and its 64 million+ paychecks.

Operate with a builder's mindset, blurring lines between roles and doing whatever it takes to deliver outcomes, from automating manual processes to shipping minimum viable products.

Embrace change and thrive in ambiguity by blending curiosity, experimentation, and AI-native craft to shape how products and work itself are built at Symmetry.

Champion data-informed decision making while balancing intuition, market signals, and stakeholder input to prioritize work that moves the business forward.

Communicate progress, trade-offs, and rationale clearly and persuasively to diverse stakeholders, maintaining trust and transparency across distributed teams.

Ensure solutions comply with evolving tax regulations and partner with Compliance and Legal to future-proof products against regulatory change.

Continuously iterate based on feedback from customers, sales, and internal stakeholders to refine positioning, features, and go-to-market strategies for new tax offerings.

Act as the product leader who energizes and guides the organization, balancing strategic vision with hands-on contribution to drive results.

Requirements

8+ years of product management experience, with a track record of owning complex, multi-faceted products from discovery through launch.

Strong experience in payroll, tax, financial compliance, or regulated industries is required, with demonstrated comfort navigating regulatory constraints and working with legal and compliance stakeholders.

Demonstrated ability to lead in ambiguous, fast-moving environments while maintaining rigor in decision making and execution.

Proven experience collaborating with engineering, data, design, and cross-functional partners to deliver measurable business outcomes.

Exceptional written and verbal communication skills, with the ability to synthesize complex information and influence without authority.

Experience leveraging AI tools and workflows to improve product development, decision making, and operational efficiency is required.

Bachelor's degree or equivalent practical experience is required.

U.S. work authorization is required; candidates must be eligible to work in the locations listed without sponsorship now or at any time during employment.

Nice to have

Experience building new business lines or 0 to 1 products in financial services or payroll-related domains.

Background in AI product management or demonstrated success integrating AI into product workflows.

Track record of mentoring other product managers or leading cross-functional product initiatives.

Practical notes

This is a full-time role located in one of the following cities: Scottsdale, AZ; Denver, CO; San Francisco, CA; New York, NY.

U.S. work authorization is required.

Offer amounts are determined by role, level, and location. All full-time employees receive competitive base pay, benefits, and equity (RSUs) because everyone who helps build Gusto should share in its success.

AI experience requirements vary by role and will be assessed during the interview process.