Director, Financial Crime Operations

About the role

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. You will own the design and execution of GoFundMe's first-line financial crime strategy, translating platform risks into scalable detection and investigation capabilities. This role requires you to build and lead high-performing operational teams that deliver consistent, defensible outcomes in a fast-evolving regulatory landscape. You will own the full lifecycle of financial crime risk on the platform, from detection logic to escalation and disposition. You will partner deeply with Compliance, Product, and Engineering to embed controls into the product experience without compromising user trust or growth. Together, your work will protect the integrity of the platform and reinforce GoFundMe's position as the most helpful place in the world.

Key facts

What you'll do

Lead GoFundMe's first-line Financial Crime function, including Transaction Monitoring and EDD & Investigations.

Build a scalable operating model for financial crime detection, investigation, escalation, and decision support.

Develop clear team responsibilities, workflows, SLAs, quality standards, and escalation paths.

Partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership.

Oversee the Transaction Monitoring team responsible for reviewing AML alerts, transaction patterns, and suspicious activity indicators.

Partner with Product, Data, and Compliance on rule and scenario development, tuning, coverage, and effectiveness.

Ensure monitoring outputs are well-documented, risk-based, and appropriately escalated.

Identify emerging typologies relevant to crowdfunding, payments, money movement, and platform abuse.

Oversee the EDD & Investigations team responsible for enhanced reviews of higher-risk customers, activity, and escalations.

Ensure high-quality investigative work, including source of funds/source of wealth review, customer risk analysis, use-of-funds assessment, and case documentation.

Support clear recommendations on risk disposition, account restrictions, offboarding, or escalation.

Partner with Compliance on SAR-related escalations, ensuring L1 investigative work supports L2 Compliance decisioning and filing governance.

Partner with Product and Engineering to embed financial crime controls into platform and payments workflows.

Help define data needs, tooling requirements, case management improvements, and automation opportunities.

Partner on vendor and tooling strategy, including monitoring systems, identity/KYC tools, device intelligence, adverse media, and other risk signals.

Use operational insights to improve detection quality and reduce unnecessary manual review.

Create quality expectations for financial crime reviews, investigations, and escalations.

Use metrics to manage team performance, backlog health, alert quality, typology coverage, and operational risk.

Develop reporting for senior leadership on financial crime trends, operational health, emerging risks, and control effectiveness.

Build a strong partnership with L2 Compliance while maintaining clear first-line ownership of operational execution.

Lead, coach, and develop managers and analysts across Transaction Monitoring and EDD & Investigations.

Create clarity, accountability, and strong judgment in a high-stakes operational environment.

Hire, develop, and retain talent as the function scales.

Requirements

Demonstrate strong leadership in building, scaling, and managing high-performance operational teams in a regulated environment.

Bring deep expertise in financial crime detection, investigation, and disposition, with a track record of owning monitoring programs and EDD workflows.

Show mastery of transaction monitoring concepts, including scenario design, alert tuning, risk scoring, and typology identification specific to crowdfunding and digital payments.

Exhibit rigorous investigative practices, including fund tracing, source of wealth analysis, documentation, and collaboration with compliance on regulatory escalations.

Have experience partnering with Product, Engineering, and Data to operationalize risk controls and embed detection into user workflows.

Communicate clearly and persuasively to both technical and non-technical stakeholders, translating complex risk issues into actionable recommendations.

Thrive in a fast-paced, ambiguous environment, balancing operational execution with strategic thinking and long-term program health.

Understand regulatory obligations and how they apply to crowdfunding platforms, payments, and money movement services in the United States.

Demonstrate strong judgment, ownership, and accountability for outcomes in a high-risk, high-visibility function.

Possess strong people management skills, including hiring, coaching, performance management, and career development.