Help Desk / Systems Administrator

About the role

As a Help Desk / Systems Administrator at Bamboohr, you will play a crucial role in maintaining the integrity and efficiency of our IT infrastructure. This position requires a proactive individual who can provide exceptional technical support to our team while ensuring that all systems run smoothly. You will be the first point of contact for technical issues, troubleshooting problems, and implementing solutions to enhance the overall user experience. Your expertise will contribute to the seamless operation of our services, ensuring that our employees can focus on their work without interruption.

Key facts

What you'll do

• Serve as the primary point of contact for all IT-related inquiries, providing timely and effective support to employees.
• Troubleshoot hardware and software issues across various platforms, ensuring minimal downtime for users.
• Manage user accounts, permissions, and access rights in accordance with company policies and security protocols.
• Install, configure, and maintain computer systems, printers, and other peripherals to ensure optimal performance.
• Monitor system performance and conduct regular maintenance to prevent issues before they arise.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Document technical processes and create user guides to assist employees in resolving common issues independently.
• Provide training and support to staff on software applications and IT best practices, enhancing overall productivity.
• Assist in the development and execution of IT projects, ensuring that timelines and objectives are met.
• Maintain an inventory of IT assets and manage the procurement of new hardware and software as needed.
• Respond to and resolve service requests in a timely manner, utilizing a ticketing system to track progress.
• Stay updated on industry trends and emerging technologies to recommend improvements and innovations within the organization.

Requirements

• A minimum of 2 years of experience in a help desk or systems administration role, preferably in a corporate environment.
• Strong knowledge of Windows and Linux operating systems, with experience in troubleshooting and system administration.
• Familiarity with networking concepts, including TCP/IP, DNS, and DHCP, as well as experience with firewalls and VPNs.
• Proficient in using remote support tools and ticketing systems to manage and resolve technical issues.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
• Strong problem-solving skills and a customer-oriented mindset, with the ability to work effectively under pressure.
• Experience with Active Directory, Office 365, and other enterprise software solutions is highly desirable.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.
• A relevant degree or certification in Information Technology, Computer Science, or a related field is preferred.

Nice to have

• Experience with cloud services, such as AWS or Azure, is a plus.
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks would be advantageous.
• Familiarity with ITIL framework and best practices in IT service management.
• Previous experience in a manufacturing or logistics environment can be beneficial.

Skills & tools

• Proficient in Microsoft Office Suite and other productivity software.
• Familiarity with virtualization technologies, such as VMware or Hyper-V.
• Experience with backup and recovery solutions to ensure data integrity.
• Knowledge of cybersecurity principles and practices to safeguard company data.

Practical notes

• This position is based in Perryville, Missouri, and may require occasional travel to other company locations.
• Candidates must be eligible to work in the United States; visa sponsorship is available for qualified applicants.
• The work schedule may include occasional after-hours support to address urgent issues.
• Interested candidates can apply through the Bamboohr career portal at [Bamboohr Careers](https://fwslash.bamboohr.com/careers/46).

META

Company: Bamboohr

Title: Help Desk / Systems Administrator

Listed

location: Perryville, Missouri

Job type: Full-time