Intern - Community & Documentation

About the role

FourKites is currently seeking an Intern to join the Community & Documentation team at their Chennai office. This role plays a vital part in creating and maintaining the documentation resources that help users, developers, and partners understand the company's logistics platform and real-time tracking services. The intern will work closely with the community team to improve content quality, ensure accuracy across all materials, and contribute to a growing knowledge base that serves both internal stakeholders and external audiences. This is a hands-on position ideal for a student who is interested in technical writing, community engagement, and the logistics technology industry, and who wants to gain practical experience in a fast-paced, collaborative environment. The intern will have the opportunity to learn from experienced writers and contribute meaningfully to the company's content strategy. The position offers a chance to build skills in technical communication while supporting a global community of users and developers.

Key facts

What you'll do

• Assist in writing and editing comprehensive documentation for both internal teams and external audiences
• Help maintain and regularly update knowledge base articles, user guides, and reference materials
• Collaborate with product and engineering teams to gather accurate technical details for documentation
• Support community outreach efforts by creating written content and helpful resources for users
• Review all existing documentation carefully to ensure accuracy, consistency, and clarity throughout
• Create detailed step-by-step guides and tutorials that explain platform features and workflows
• Organize and categorize documentation assets in a structured way for easy retrieval
• Participate in community forums and help address user questions through clear written responses
• Track documentation usage metrics and suggest meaningful improvements to content structure and format
• Coordinate with team members to ensure all documentation stays aligned with product updates
• Contribute to the development of documentation templates and style guidelines for consistency
• Help migrate and restructure legacy documentation into the current platform and format

Requirements

• Currently enrolled in a bachelor's or master's degree program at an accredited institution
• Strong written communication skills in English with the ability to write clearly and concisely
• Demonstrated attention to detail and the ability to manage multiple writing tasks simultaneously
• Basic understanding of technical documentation principles and best practices for content organization
• Ability to work independently and consistently meet established deadlines without direct supervision
• Familiarity with logistics or supply chain concepts is helpful but not required
• Comfortable learning new software tools and adapting to different documentation platforms quickly
• Good organizational skills and the ability to prioritize tasks effectively in a fast-paced environment
• Experience with version control systems such as Git is a plus
• Ability to work collaboratively with cross-functional teams including engineers, product managers, and designers

Nice to have

• Previous experience with technical writing, content creation, or documentation projects in any domain
• Exposure to API documentation or developer-facing content and technical reference materials
• Genuine interest in logistics technology, real-time tracking platforms, and supply chain innovation
• Basic knowledge of Markdown, static site generators, or documentation frameworks like GitBook or Docusaurus
• Familiarity with community management tools or platforms for user engagement and support

Skills & tools

• Proficiency in written English with a clear, concise, and accessible writing style
• Experience with documentation platforms, wikis, or content management systems
• Understanding of content organization, information architecture, and user-centered content design
• Familiarity with version control concepts and collaborative editing workflows
• Ability to use project management and team collaboration tools effectively
• Basic HTML or formatting skills for creating and publishing web-based content
• Comfort with learning new tools and adapting to evolving documentation standards

Practical notes

• This is an in-person internship position based in Chennai, India, at the FourKites office
• The specific duration and start date are subject to agreement with the hiring team at FourKites
• Candidates should be available for the full internship period as defined by the company
• FourKites values candidates who are proactive, detail-oriented, and committed to producing high-quality written work
• The intern will report to the Community & Documentation team lead and receive regular feedback
• This role provides direct exposure to the logistics technology sector and real-world documentation workflows