Desktop Support Engineer

About the role

Flyingbark is seeking a dedicated Desktop Support Engineer to join our dynamic team in San Blas-Canillejas, Madrid. In this full-time position, you will play a crucial role in ensuring that our employees have the technical support they need to thrive in their roles. You will be responsible for troubleshooting hardware and software issues, providing excellent customer service, and maintaining our IT infrastructure. This is an for someone who is about technology and enjoys helping others.

Key facts

What you'll do

• Provide first-line support for desktop and laptop hardware, operating systems, and software applications, ensuring timely resolution of issues.
• Diagnose and resolve technical problems related to network connectivity, printers, and peripherals, ensuring minimal disruption to workflow.
• Assist users with software installations, updates, and configuration, ensuring that all applications are functioning correctly and efficiently.
• Maintain an inventory of IT equipment and software licenses, ensuring compliance with company policies and procedures.
• Collaborate with the IT team to implement new technologies and upgrades, ensuring a smooth transition for all users.
• Document all support requests and resolutions in the ticketing system, maintaining accurate records for future reference.
• Conduct regular maintenance checks on hardware and software, proactively identifying potential issues before they escalate.
• Provide training and support to employees on best practices for using technology and software tools, enhancing overall productivity.
• Assist in the setup and configuration of new workstations, ensuring that all equipment is ready for use upon employee onboarding.
• Participate in IT projects and initiatives, contributing your expertise to improve overall system performance and user satisfaction.
• Stay updated on the latest technology trends and developments, continuously improving your skills and knowledge in the field.
• Foster a positive and collaborative work environment, working closely with colleagues to ensure that all IT needs are met effectively.

Requirements

• Proven experience in a desktop support role or similar position, with a strong understanding of computer hardware and software.
• Proficiency in Windows and macOS operating systems, as well as common productivity software such as Microsoft Office.
• Strong troubleshooting skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, both verbal and written, with a customer-focused approach to support.
• Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
• Familiarity with networking concepts and protocols, including TCP/IP, DNS, and DHCP.
• Experience with ticketing systems and remote support tools, enhancing the efficiency of support processes.
• A proactive attitude towards learning and adapting to new technologies and challenges.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Nice to have

• Experience in a gaming or creative industry, understanding the unique technical needs of such environments.
• Knowledge of virtualization technologies and cloud services, contributing to modern IT solutions.
• Familiarity with scripting or automation tools, streamlining support processes and improving efficiency.

Skills & tools

• Strong analytical and problem-solving skills, enabling effective resolution of technical issues.
• Proficient in using remote desktop software and other support tools to assist users efficiently.
• Knowledge of IT security best practices, ensuring the protection of company data and systems.
• Familiarity with asset management and inventory tracking tools, maintaining accurate records of IT resources.

Practical notes

• This position is based in San Blas-Canillejas, Madrid, and may require occasional travel to other company locations.
• The role may involve working outside of standard hours to address urgent support requests or system maintenance.
• Candidates must be eligible to work in Spain and may require a visa sponsorship, which will be provided for the right individual.

META

Company: Flyingbark

Title: Desktop Support Engineer

Listed

location: San Blas-Canillejas, Madrid

Job type: full_time

Apply URL: https://flyingbark.bamboohr.com/careers/263

Tags: Support, Engineering