Graduate Implementation Engineer
Job description
About the role
As a , you will play a crucial role in the deployment and integration of our innovative financial technology solutions. This position is designed for recent graduates who are eager to kickstart their careers in a dynamic and fast-paced environment. You will work closely with our experienced engineering and client services teams to ensure that our software is effectively implemented and tailored to meet the unique needs of our clients. This role offers an excellent opportunity to develop your technical skills while contributing to the success of our clients and the overall growth of Finbourne.
Key facts
What you'll do
- Collaborate with clients to understand their requirements and assist in the configuration of our software solutions to meet their specific needs.
- Participate in the full implementation lifecycle, from initial planning and design through to deployment and post-launch support.
- Conduct thorough testing of software configurations to ensure functionality and performance meet client expectations.
- Provide technical support and troubleshooting assistance to clients during the implementation phase and beyond.
- Work alongside senior engineers to develop and enhance implementation processes, ensuring efficiency and quality.
- Create and maintain comprehensive documentation for each implementation project, including user guides and technical specifications.
- Engage in regular communication with clients to provide updates on project progress and address any concerns that may arise.
- Participate in training sessions for clients to ensure they are equipped to use the software effectively.
- Contribute to internal projects aimed at improving the overall implementation experience for both clients and the engineering team.
- Stay current with industry trends and advancements in technology to continually enhance your knowledge and skills.
- Assist in gathering client feedback post-implementation to identify areas for improvement in our products and services.
- Collaborate with cross-functional teams, including product management and sales, to support the overall client journey.
Requirements
- A degree in Computer Science, Information Technology, Engineering, or a related field.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
- Familiarity with software development methodologies and project management principles.
- Basic understanding of programming languages such as Python, Java, or C#.
- Experience with databases and SQL is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- A proactive attitude and a willingness to learn and adapt to new challenges.
- Previous internship or project experience related to software implementation or engineering is advantageous.
Nice to have
- Knowledge of financial services or fintech industry standards and practices.
- Experience with cloud-based technologies and platforms.
- Familiarity with Agile methodologies and tools such as Jira or Trello.
- Understanding of API integrations and web services.
- Previous experience in customer-facing roles or technical support.
Skills & tools
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
- Familiarity with version control systems, such as Git, for collaborative development.
- Basic knowledge of data visualization tools and techniques.
- Understanding of software testing frameworks and tools.
- Exposure to DevOps practices and continuous integration/continuous deployment (CI/CD) processes.
Practical notes
- This role is based in Brisbane, Queensland, and candidates must be eligible to work in Australia.
- Finbourne is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds.
- The company offers a supportive environment for professional growth, including mentorship and training opportunities.
- Interested candidates can apply through the Finbourne careers page at https://finbourne.bamboohr.com/careers/500.
Joining Finbourne as a Graduate Implementation Engineer means becoming part of a forward-thinking company that values innovation and collaboration. If you are passionate about technology and eager to make a difference in the financial services sector, we encourage you to apply and embark on an exciting career journey with us.