Solutions Consultant, Payload
Job description
About the role
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life - whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! In this Solutions Consultant role supporting Payload accounts, you will own the consultative strategy that bridges Figma's platform capabilities with real world customer needs. You will act as a trusted advisor during the sales cycle, translating complex platform functionality into clear, compelling value for digital product teams. You will guide customers in realizing the value of Payload through tailored product demonstrations and presentations that highlight workflow efficiency and collaboration. Ultimately, you play a key role in driving revenue and growth as Figma continues to innovate and expand its ecosystem.
Key facts
What you'll do
Paint the vision of Payload within the Figma Platform and guide customers in realizing the value through product demonstrations and presentations.
Support the Sales team by addressing Payload and Figma platform questions and showcasing how Payload accelerates digital product development to customers.
Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires and enterprise requirements, in order to help customers adopt the platform securely and at scale.
Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap.
Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams.
Deliver timely technical support to customers and agency partners building on Payload, ensuring smooth adoption and issue resolution.
Collaborate with amazing Figmates to hone your craft and execute daily. We are looking for fantastic life-long learners who can operate with autonomy.
Collaborate with cross functional stakeholders to translate customer feedback into actionable insights that shape future product capabilities for Payload.
Champion best practices for solution design by creating reusable artifacts and playbooks that elevate the quality of customer implementations.
Educate internal teams on advanced Payload features to strengthen partner and customer confidence in the platform.
Drive adoption of platform features by orchestrating workshops and discovery sessions that align business objectives with technical execution.
Quantify business outcomes for customers by defining success metrics and validating the impact of implemented solutions over time.
Act as a technical storyteller, translating complex platform capabilities into narratives that resonate with both technical and executive audiences.
Serve as a strategic advisor who anticipates customer needs and proactively recommends solutions that de risk adoption and accelerate time to value.
Requirements
4+ years in Sales Engineering or Solutions Consulting within a SaaS environment.
Strong ability to position technology in a pre-sales capacity by defining success criteria, leading product evaluations, and guiding customers through technical decision-making.
Excellent communication and presentation skills, with the ability to tailor product demonstrations and technical discussions for both technical and business audiences.
Solid understanding of the enterprise SaaS ecosystem, frontend development, and modern developer workflows and lifecycles.
Proven ability to quickly learn new technologies while effectively managing competing customer priorities and balancing business objectives.
Ability to work autonomously in a fast paced environment while maintaining a high standard of execution and ownership.
Comfort engaging with technical and executive stakeholders across a diverse set of industries and use cases.
Willingness to travel regionally to support customer engagements and represent Figma at industry relevant events.
Nice to have
Experience using or working with Payload, or other CMS/DXP experience.
You embody our values and can thrive in a constantly evolving and growing environment.
Practical notes
This is a full time role that can be held from one of our US hubs or remotely in the United States.
Willingness to travel regionally to support customer engagements and represent Figma at industry relevant events.
Work authorization is required for employment in the United States.
Candidates must be eligible to work in the United States without sponsorship for this position.
The role reports to a designated manager within the Solutions Consulting organization and operates as part of a cross functional team.
Employment terms are subject to change based on business needs and performance expectations.
This description is not an exhaustive list of all responsibilities, duties and skills required as part of this role, and Figma reserves the right to modify, add, or remove responsibilities at any time.
The role requires consistent presence during standard business hours for collaboration with distributed teams across time zones.
Performance is evaluated based on individual contribution, customer success metrics, and alignment with company objectives.
Confidentiality and professionalism are essential when handling customer data and strategic initiatives.
All interactions are governed by Figma's internal policies and compliance guidelines.
This role is positioned within the Solutions Consulting organization with clear pathways for career growth and skill development.
Continuous learning is encouraged through internal programs, mentorship, and access to product training resources.
The successful candidate will be integrated into a high performing team focused on enabling customer success and driving platform adoption.
Regular participation in company wide initiatives is expected to ensure alignment with product vision and messaging.
This position plays a critical role in ensuring that customers derive maximum value from Figma's platform and the Payload solution.
The role supports the broader mission of making design accessible by enabling teams to build better products together.
Candidates should be prepared to engage in both strategic and hands on work throughout the customer lifecycle.
The position requires resilience, curiosity, and a commitment to delivering results in a dynamic environment.
Effective documentation and knowledge sharing are core responsibilities to ensure continuity and scalability of solutions.
The role contributes to the long term success of customer relationships and the overall growth of the Figma platform ecosystem.
Continuous feedback loops with product and sales teams help refine the go to market approach for Payload.
The position supports the adoption of security and compliance best practices across customer implementations.
The role includes responsibility for managing technical objections and demonstrating platform capabilities during the sales cycle.
Candidates should be comfortable navigating complex enterprise environments and aligning solutions with organizational priorities.
The position requires active listening to uncover customer needs and translate them into tailored solution designs.
Consistent execution of sales methodologies is required to maintain a predictable pipeline and forecast accuracy.
The role collaborates closely with customer success managers to ensure post sale satisfaction and expansion opportunities.
Interaction with product and engineering teams is expected to inform solution design and influence future development priorities.
The position contributes to the creation of reference architectures and implementation patterns for Payload.
Strong ownership of customer outcomes is a core expectation of this role.
The position supports the enablement of partner agencies that build on Payload within the Figma ecosystem.
Regular engagement with the Figma community is encouraged to share insights and elevate best practices.
The role requires the ability to synthesize complex information into clear, concise recommendations for diverse audiences.
Candidates should demonstrate intellectual curiosity and a passion for solving customer problems through technology.
The position involves a significant amount of stakeholder communication across multiple levels of an organization.
The role is designed for individuals who thrive in ambiguous situations and can drive clarity through structured thinking.
Successful candidates will balance strategic advisory work with tactical execution in customer engagements.
The position requires a high level of integrity and the ability to manage confidential information with discretion.
This role is an important contributor to the customer journey from initial discovery through long term adoption and expansion.
The position supports the realization of the Figma vision by enabling customers to unlock the full potential of the platform.
Consistent demonstration of Figma and Payload capabilities is a core responsibility of this role.
The role requires adaptability to shifting market conditions and evolving customer expectations.
Candidates should be prepared to represent Figma in both planned and ad hoc customer interactions.
The position demands a balance of technical depth and business acumen to advise customers effectively.
This role contributes to the development of industry specific solutions that expand the addressable market for Payload.
The position requires the ability to manage multiple priorities in a fast paced environment while maintaining attention to detail.
Strong written and verbal communication skills are essential for success in this role.
The role supports the creation of compelling business cases that justify platform adoption to executive stakeholders.
This position is critical to bridging the gap between product capabilities and customer value realization.
The role requires a proactive approach to identifying and resolving customer challenges before they escalate.
Candidates should be comfortable presenting technical concepts to non technical stakeholders in clear, accessible language.
The position supports the realization of revenue targets and growth objectives through solution selling.
This role is part of a broader effort to build a best in class customer experience across the Figma platform.
The position requires the ability to translate customer requirements into actionable product configurations.
Strong problem solving skills are essential to address complex implementation challenges.
The role involves continuous improvement of solution designs based on customer feedback and outcomes.
Candidates should be comfortable working with limited direct supervision while managing demanding timelines.
The position requires a commitment to ongoing professional development and skill enhancement.
This role supports the adoption of platform standards and best practices across customer implementations.
The position requires the ability to synthesize feedback from multiple customer interactions into product insights.
Strong collaboration skills are essential to work effectively with cross functional teams at Figma.
The role contributes to the development of scalable solution frameworks that can be reused across customer engagements.
Candidates should be comfortable managing ambiguity and making decisions with incomplete information.
The position requires a strong sense of ownership for customer success and platform adoption.
This role supports the execu