Technical Solutions Specialist, Payments

About the role

Bamboohr is seeking a dedicated Technical Solutions Specialist to join our Payments team in Atlanta, Georgia. This full-time position is designed for individuals who are passionate about delivering exceptional technical support and solutions in the payments domain. In this role, you will be responsible for collaborating with clients and internal teams to ensure seamless payment processing and integration, while also troubleshooting any issues that may arise. Your expertise will play a crucial role in enhancing our payment solutions and driving customer satisfaction.

Key facts

What you'll do

• Act as the primary technical point of contact for clients regarding payment solutions, ensuring timely and effective resolution of inquiries and issues.
• Collaborate with cross-functional teams, including product management and engineering, to enhance payment processing systems and implement new features.
• Analyze client requirements and provide tailored solutions that align with their business objectives and payment processing needs.
• Conduct thorough testing of payment systems and integrations to ensure functionality, reliability, and security before deployment.
• Develop and maintain comprehensive documentation for payment processes, technical specifications, and troubleshooting guides.
• Provide training and support to clients and internal staff on payment solutions, ensuring they are equipped to utilize the systems effectively.
• Monitor payment transactions and system performance, identifying trends and potential issues to proactively address them.
• Participate in client meetings and presentations to demonstrate payment solutions and gather feedback for continuous improvement.
• Stay updated on industry trends, regulatory changes, and emerging technologies in the payments landscape to provide informed recommendations.
• Assist in the development of marketing materials and product collateral related to payment solutions.
• Work with the sales team to support pre-sales activities, including product demonstrations and technical assessments.
• Contribute to the overall strategy and vision for Bamboohr's payment solutions, aligning with the company's goals and objectives.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 3 years of experience in a technical support or solutions role, preferably within the payments or financial technology sector.
• Strong understanding of payment processing systems, APIs, and integration methodologies.
• Proficiency in troubleshooting technical issues and providing effective solutions in a timely manner.
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Experience with project management methodologies and tools to manage multiple tasks and priorities effectively.
• Familiarity with compliance standards and regulations related to payment processing, such as PCI DSS.

Nice to have

• Experience with specific payment platforms or gateways, such as Stripe, PayPal, or Square.
• Knowledge of programming languages such as Java, Python, or JavaScript for technical troubleshooting and integration tasks.
• Previous experience in a customer-facing role, particularly in a technical capacity.
• Understanding of data analytics and reporting tools to assess payment performance metrics.

Skills & tools

• Proficient in using customer relationship management (CRM) software and ticketing systems for tracking client interactions and support requests.
• Familiarity with collaboration tools such as Slack, Microsoft Teams, or similar platforms for effective communication with team members and clients.
• Strong analytical skills to assess technical issues and develop actionable solutions.
• Ability to work independently and as part of a team in a fast-paced environment.

Practical notes

• This position is based in Atlanta, Georgia, and may require occasional travel to client sites or industry events.
• Bamboohr values diversity and inclusion and encourages applicants from all backgrounds to apply.
• The selected candidate will undergo a background check as part of the hiring process.
• For more information and to apply, please visit our careers page at [Bamboohr Careers](https://euna.bamboohr.com/careers/634).

META

Company: Bamboohr

Title: Technical Solutions Specialist, Payments

Listed

location: Atlanta, Georgia

Job type: full_time