Legacy Platform Support Engineer

About the role

As a Legacy Platform Support Engineer at Dura Digital, you will play a crucial role in maintaining and enhancing our existing legacy systems. Your expertise will be essential in ensuring that our platforms operate smoothly and efficiently, providing uninterrupted service to our clients. You will work closely with cross-functional teams to troubleshoot issues, implement solutions, and support the ongoing development of our technology stack. This position offers a unique opportunity to engage with a variety of technologies while contributing to the evolution of our platform.

Key facts

What you'll do

• Provide expert support for legacy systems, diagnosing and resolving technical issues efficiently to minimize downtime.
• Collaborate with software developers and system architects to identify areas for improvement within the legacy platforms.
• Document support processes and create knowledge base articles to enhance team efficiency and client understanding.
• Monitor system performance and proactively address potential issues before they impact users.
• Assist in the migration of legacy systems to modern platforms, ensuring a seamless transition with minimal disruption.
• Conduct root cause analysis on recurring issues and implement long-term solutions to prevent future occurrences.
• Train and mentor junior support staff, sharing your knowledge and expertise to build a stronger team.
• Engage with clients to understand their needs and provide tailored support, ensuring high levels of customer satisfaction.
• Participate in regular team meetings to discuss ongoing projects, share insights, and contribute to strategic planning.
• Stay updated on industry trends and advancements in technology to recommend improvements and innovations.
• Collaborate with quality assurance teams to ensure that legacy systems meet performance and reliability standards.
• Develop and maintain relationships with third-party vendors to facilitate support and enhancements of legacy systems.

Requirements

• A minimum of 3 years of experience in a technical support role, specifically with legacy systems or platforms.
• Strong understanding of software development processes and methodologies.
• Proficiency in troubleshooting and resolving issues in legacy applications, including familiarity with relevant programming languages.
• Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
• Strong communication skills, both written and verbal, to effectively interact with technical and non-technical stakeholders.
• Experience with system monitoring tools and performance optimization techniques.
• Ability to work independently as well as collaboratively within a team environment.
• Familiarity with database management systems and data migration processes.
• A proactive attitude towards learning and adapting to new technologies and processes.

Nice to have

• Experience with cloud technologies and modern software development practices.
• Knowledge of DevOps principles and tools, enhancing collaboration between development and operations teams.
• Familiarity with Agile methodologies and project management tools.
• Previous experience in a customer-facing support role, enhancing client engagement skills.
• Understanding of compliance and security standards relevant to legacy systems.
• Certifications in relevant technologies or methodologies (e.g., ITIL, CompTIA) would be advantageous.

Skills & tools

• Proficient in programming languages such as Java, C#, or Python, with a strong understanding of legacy codebases.
• Familiarity with version control systems like Git to manage code changes and collaborate with development teams.
• Experience with ticketing systems and support management tools to track and resolve issues efficiently.
• Knowledge of database technologies such as SQL Server, Oracle, or MySQL for data management and troubleshooting.
• Proficient in using monitoring tools to assess system performance and identify areas for improvement.

Practical notes

• The specific location for this role is currently unspecified; however, candidates should be open to remote work or relocation if necessary.
• The salary for this position is competitive and will be determined based on the candidate's experience and qualifications.
• Visa sponsorship is available for qualified international candidates, making this an inclusive opportunity for diverse talent.

META

Company: Dura Digital

Title: Legacy Platform Support Engineer

Listed

location: Unknown

Job type: Full-time

Apply URL: https://duradigital.bamboohr.com/careers/73

Tags: Support, Engineering, Platform