Senior Sales Engineer - 100% Remote

About the role

As a Senior Sales Engineer at Dotcms, you will play a pivotal role in bridging the gap between our innovative technology solutions and our customers' needs. This position is designed for an individual who possesses both technical expertise and strong interpersonal skills, allowing you to effectively communicate complex concepts to a diverse audience. You will be responsible for supporting the sales team by providing technical insights, conducting product demonstrations, and ensuring that our clients receive the best possible solutions tailored to their requirements.

Key facts

What you'll do

• Collaborate closely with the sales team to understand customer requirements and deliver tailored solutions that meet their needs.
• Conduct in-depth product demonstrations and presentations to potential clients, showcasing the capabilities of Dotcms' offerings.
• Provide technical support during the sales process, addressing any questions or concerns that prospects may have regarding product functionality and integration.
• Develop and maintain strong relationships with clients, acting as a trusted advisor and ensuring their satisfaction with our products.
• Work with the product development team to relay customer feedback and insights, helping to shape future product enhancements.
• Assist in the creation of technical documentation, including user guides and FAQs, to support both internal teams and customers.
• Participate in industry events and trade shows, representing Dotcms and promoting our solutions to a wider audience.
• Stay updated on industry trends and competitive products, enabling you to effectively position Dotcms in the market.
• Train and mentor junior sales engineers and team members, sharing your expertise and best practices.
• Analyze customer data and feedback to identify opportunities for upselling and cross-selling additional services.
• Collaborate with marketing teams to develop targeted campaigns that resonate with potential clients.
• Provide post-sales support to ensure successful implementation and customer satisfaction.

Requirements

• A minimum of 5 years of experience in a sales engineering or technical sales role, preferably within the software or technology sector.
• Strong understanding of web content management systems (CMS) and related technologies.
• Proven track record of successfully supporting sales teams and closing deals through technical expertise.
• Excellent communication skills, both verbal and written, with the ability to convey complex technical information to non-technical audiences.
• Experience with customer relationship management (CRM) tools and sales enablement platforms.
• Ability to work independently in a remote environment while managing multiple priorities effectively.
• Strong analytical skills, with the capability to assess customer needs and propose appropriate solutions.
• A proactive approach to problem-solving and a passion for delivering exceptional customer experiences.
• Familiarity with programming languages such as Java, JavaScript, or similar technologies is a plus.

Nice to have

• Previous experience in a startup or fast-paced environment is advantageous.
• Knowledge of cloud-based technologies and software as a service (SaaS) models.
• Familiarity with digital marketing strategies and tools.
• Experience in conducting technical training sessions or workshops.
• Understanding of API integrations and web services.
• Multilingual skills can be beneficial in serving a diverse clientele.

Skills & tools

• Proficient in using sales and marketing software, including CRM systems like Salesforce or HubSpot.
• Familiarity with web analytics tools to assess customer engagement and product performance.
• Strong presentation skills, with experience using tools like PowerPoint or Google Slides.
• Knowledge of project management tools to track progress and collaborate with team members effectively.
• Ability to utilize remote communication tools such as Zoom, Slack, or Microsoft Teams for effective collaboration.

Practical notes

• This position is fully remote, allowing you to work from anywhere with a reliable internet connection.
• Salary details are competitive and commensurate with experience; specific figures will be discussed during the interview process.
• Visa sponsorship may be available for qualified candidates, depending on location and eligibility.
• Dotcms is committed to fostering a diverse and inclusive work environment, encouraging applicants from all backgrounds to apply.
• Interested candidates can apply through the following link: [Dotcms Careers](https://dotcms.bamboohr.com/careers/158).

META

Company: Dotcms

Title: Senior Sales Engineer - 100% Remote

Listed

location: Unknown

Job type: Full-time