Senior Product Manager, Trust & Safety, Integrity and Fraud

About the role

DoorDash is seeking a Senior Product Manager to spearhead initiatives aimed at preventing fraud within its growing marketplace. This position involves overseeing either a dedicated fraud team focused on protecting consumers or a cross-functional platform team responsible for developing capabilities such as the Risk Engine, Data Signals Intelligence, and Automation/Anomaly Detection. As part of the rapidly evolving Trust and Safety division, this role plays a crucial part in enhancing the integrity of the platform for consumers, merchants, and delivery personnel.

Key facts

What you'll do

• Establish a comprehensive long-term vision and product strategy for the assigned fraud vertical or platform team.
• Collaborate with senior leadership to develop and maintain a customer-focused roadmap that aligns with operational needs, data science insights, analytics, design, and engineering efforts.
• Translate user requirements and internal specifications into precise functional and technical documents that are data-driven.
• Partner with data and engineering teams to define project scopes, refine technical strategies, and prioritize release schedules.
• Develop frameworks for instrumentation, monitoring, and evaluation to assess product performance and extract actionable insights.
• Create business cases that project return on investment (ROI) to inform prioritization and decision-making processes.
• Work alongside Finance and business leaders to assess and manage the impact of product decisions on profitability.
• Lead initiatives that ensure the alignment of product strategies with company-wide objectives, maintaining clear communication across various teams.
• Foster a culture of continuous improvement by leveraging data and analytics to refine product offerings and operational processes.
• Exercise independent judgment and discretion in evaluating options and determining the best course of action in complex situations.
• Manage stakeholder expectations effectively, demonstrating persistence in maintaining alignment on strategic decisions.

Requirements

• A minimum of 5 years of experience in product management within the technology sector.
• At least 3 years of experience in areas related to Integrity, Trust & Safety, or Fraud prevention.
• Proven ability to set a strategic vision and effectively execute tactical plans for a specific product area.
• Experience with agile methodologies and a track record of managing iterative delivery and short release cycles.
• Strong analytical skills with a data-oriented mindset focused on continuous improvement.
• Demonstrated ability to coordinate efforts across multiple teams to achieve company-wide goals.
• Excellent time management skills with the ability to prioritize tasks independently.
• A Bachelor's or Master's degree in Computer Science or a related field focused on data.
• Comfort in exercising discretion and independent judgment when making decisions.

Nice to have

• Familiarity with fraud detection and prevention technologies.
• Experience in designing and implementing Risk Engine architectures.
• Knowledge of automation and anomaly detection techniques.
• Understanding of data signals intelligence and its application in fraud prevention.
• Previous experience in agile product development environments.

Skills & tools

• Proficient in fraud detection and prevention systems.
• Knowledgeable in Risk Engine architecture and its components.
• Experienced in automation and anomaly detection methodologies.
• Skilled in data signals intelligence and its practical applications.
• Familiar with agile product development practices and tools.
• Strong cross-functional stakeholder management capabilities.

Practical notes

• Compensation is tailored to the specific work location, and salary ranges may be subject to change over time.
• Comprehensive benefits package includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, medical, dental, and vision insurance, 11 paid holidays, disability and life insurance, family-forming assistance, mental health support, wellness reimbursement, and commuter benefits matching.
• Employees in salaried positions enjoy flexible paid time off along with 80 hours of paid sick leave each year.
• Accommodations are available upon request; candidates should inform their recruiter during the initial contact phase.
• DoorDash employs automated recruitment tools (such as Gem and Covey) to facilitate the hiring process, with human reviewers making the final selection decisions.
• For applicants in New York City: results of independent bias audits for Gem and Covey are accessible on the DoorDash careers website.