Senior Manager, Enterprise Account Management

About the role

This leadership position manages high-stakes relationships with top-tier restaurant brands across North America. You will guide a team of account managers while collaborating with internal departments to define long-term partnership strategies. The role requires a senior leader who can operate at the executive level while remaining hands-on in execution. You will be responsible for translating complex business needs into clear, actionable plans for cross-functional teams. Success in this position is defined by your ability to drive revenue growth and strategic alignment with major merchants. You will act as a key advisor to C-suite stakeholders, influencing decisions that impact the enterprise portfolio. This position demands a proactive mindset and the ability to navigate ambiguity in a rapidly scaling environment.

Key facts

What you'll do

• Mentor and develop account managers to improve their operational and leadership capabilities.
• Manage direct relationships with VP and C-Suite executives at major restaurant groups.
• Partner with product, marketing, engineering, business development, and strategy teams to shape go-to-market plans.
• Represent the company voice to merchants during complex, high-value negotiations.
• Contribute to hiring and organizational culture initiatives.
• Analyze portfolio performance to identify growth opportunities and retention strategies.
• Lead cross-functional initiatives that require alignment across multiple business units.
• Translate strategic objectives into detailed project plans with measurable milestones.
• Provide data-driven insights to influence executive decision-making at the highest level.
• Own the end-to-end relationship strategy for assigned enterprise clients.
• Develop and present executive-level business reviews to showcase value and opportunity.
• Collaborate with finance to model revenue forecasts and scenario planning for key accounts.
• Drive adoption of new platform features and solutions with enterprise merchants.
• Act as a subject matter expert on market trends and competitive dynamics.

Requirements

• Ability to manage business initiatives and cross-functional projects.
• Experience turning broad challenges into actionable projects with clear goals and milestones.
• Proven track record of mentoring junior staff and fostering leadership.
• Strong problem-solving skills with a bias for action and data-driven decision-making.
• Comfort working in a fast-paced environment with shifting priorities.
• Ability to balance quantitative data with qualitative judgment.
• Demonstrated success managing enterprise-level accounts or complex portfolios.
• Exceptional verbal and written communication skills for executive audiences.

Skills & tools

• Executive communication and presence.
• Strategic planning and project management.
• Data-driven problem solving.
• Advanced proficiency in presentation and analytics tools.
• Experience with customer relationship management platforms.
• Strong understanding of restaurant industry dynamics and sales metrics.
• Ability to synthesize large volumes of information into concise recommendations.
• Track record of delivering results in ambiguous and evolving scenarios.

Practical notes

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Compensation: Base salary range is $137,120 to $201,600 USD. Total on-target earnings (base plus commissions) range from $171,400 to $252,000 USD.

• Benefits: Includes 401(k) matching, 16 weeks of paid parental leave, medical, dental, vision, disability, life insurance, mental health programs, family-forming assistance, and 11 paid holidays.
• Time off: Flexible vacation policy plus 80 hours of annual paid sick time.
• Accommodations: Applicants requiring assistance during the hiring process should notify their recruiter.

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Engagement: Full-time employment is the expected arrangement for this role.

• Locations are limited to the specified cities where the position will be based.
• This role operates within the Enterprise team structure and reports to senior leadership.
• Travel requirements may include occasional visits to client sites or corporate offices as needed.
• The successful candidate must be able to start within the standard onboarding timeframe.
• All employment decisions are subject to internal policies and background check requirements.
• Candidates must meet the eligibility criteria outlined in the job description.
• Preference will be given to applicants who demonstrate experience in high-growth technology environments.
• The company is an equal opportunity employer and welcomes diverse candidates.
• Final compensation details will be confirmed during the hiring process.
• This position is subject to change based on business needs and strategic direction.
• Applicants are encouraged to highlight relevant experience in enterprise sales and leadership.
• The role involves frequent interaction with senior stakeholders and requires a high level of professionalism.
• Successful applicants will be expected to adhere to company standards and values.
• The position may involve participation in cross-departmental task forces and special projects.
• Ongoing performance reviews will align with company goals and individual objectives.
• The selected candidate will be required to sign employment agreements as applicable.
• Relocation is not offered for this position.
• The posting will remain open until the role is filled.
• Additional qualifications may be considered based on the needs of the enterprise team.
• This opportunity is part of DoorDash's continued investment in enterprise growth.
• The company reserves the right to modify roles and responsibilities as needed.
• All information provided is based on the available source data.