Senior Associate, Strategy & Operations, DoorDash for Business

About the role

This role is integral to the DoorDash for Business division, which focuses on providing meal solutions and corporate dining options to organizations of various sizes. As a Senior Associate, you will be responsible for managing merchandising and promotional strategies, both of which are vital for the growth of this business segment. Your responsibilities will encompass conducting customer research, performing data analysis, running experiments, and collaborating with various teams to enhance the customer experience for business clients using the DoorDash platform.

Key facts

What you'll do

• Engage in user interviews and perform data analysis to discern the needs of corporate clients, translating insights into actionable platform enhancements.
• Design and implement experiments within the DoorDash marketplace to validate hypotheses and assess their effects on the experience of business customers.
• Cultivate a comprehensive understanding of how DoorDash presents content through search, browsing, and in-app advertising, advocating for the priorities of DoorDash for Business as these systems develop.
• Oversee a substantial promotion budget, collaborating with sales and marketing leaders to test new promotional initiatives and assess their effectiveness in driving additional sales.
• Collaborate with cross-functional teams to ensure alignment on strategic initiatives and operational goals.
• Monitor market trends and competitive landscape to inform strategic recommendations and identify growth opportunities.
• Prepare and present reports on key performance indicators and project outcomes to stakeholders at various levels.
• Foster a culture of experimentation and data-driven decision-making within the team, encouraging innovative approaches to problem-solving.

Requirements

• A minimum of 3 to 5 years of experience in strategy and operations, management consulting, or within a rapidly growing B2B or marketplace environment.
• Proven track record of managing product growth or go-to-market strategies from conception to execution, including establishing processes in uncertain, early-stage settings.
• Strong analytical capabilities, with hands-on experience in SQL and the ability to distill complex data into straightforward recommendations.
• Familiarity with AI tools such as ChatGPT, Cursor, or similar platforms to streamline workflows and enhance decision-making processes.
• Excellent communication skills, with the ability to tailor messages for diverse audiences, including operational staff, sales teams, and executive leadership.
• A proactive approach to detail-oriented tasks when necessary, ensuring thoroughness in all aspects of work.

Nice to have

• Experience in the food delivery or e-commerce sectors, particularly in a B2B context.
• Knowledge of digital marketing strategies and tools, particularly in relation to promotions and customer engagement.
• Familiarity with project management methodologies and tools that facilitate efficient team collaboration.

Skills & tools

• Proficient in SQL for data analysis and reporting.
• Experience with AI productivity tools such as ChatGPT or Cursor for automating tasks and enhancing efficiency.
• Understanding of experimentation techniques and A/B testing frameworks.
• Skills in qualitative research methods, including user interviews and feedback collection.
• Ability to manage relationships with cross-functional stakeholders effectively.

Practical notes

• The salary range for this position is between $87,000 and $128,000 USD nationally, which includes locations such as Illinois and Colorado; compensation will be adjusted based on the specific work location.
• Compensation also includes opportunities for equity grants.
• Benefits package features a 401(k) plan with employer matching, 16 weeks of paid parental leave, comprehensive medical, dental, and vision insurance, 11 paid holidays, disability and life insurance, support for family formation, mental health resources, wellness reimbursements, and commuter benefits matching.
• Employees on salary enjoy flexible paid time off along with 80 hours of paid sick leave each year.
• Candidates who require accommodations during the application process should inform their recruiting contact at the outset.
• For applicants in New York City: Covey was utilized as part of the hiring process; independent audit results are accessible at getcovey.com/nyc-local-law-144.