Forward Deployed Agent Designer

About the role

This role owns the quality and behavior of live AI voice agents for customer deployments.

Designers shape how products look and feel. Designers create user flows, wireframes, prototypes, and polished visuals. They test ideas with users and iterate on feedback. Design work spans research, interaction design, and visual design. Collaboration with product and engineering happens daily. Design decisions are judged by outcomes such as usability, conversion, and customer satisfaction. Most design teams keep a living design system to keep products consistent.

Key facts

Requirements

• A degree is required as part of the qualifications.
• Experience in a customer-facing role improving conversational AI, voice agents, speech products, or AI-enabled voice experiences in production is expected.
• A strong understanding of conversational AI, LLM behavior, agent tuning, and production agent quality issues must be demonstrated.
• Voice prompting, prosody control, Speech Synthesis Markup Language (SSML) or similar, and text normalization / pronunciation prompting experience is required.
• Strong written and spoken language instincts are necessary to make AI responses sound natural, clear, consistent, and on-brand.
• The ability to diagnose quality issues using metrics, transcripts, traces, and live call examples must be shown.
• Strong customer consulting skills and comfort operating in ambiguous, fast-moving deployment environments are required.
• Experience tuning voice bots, contact-center AI, or speech systems in high-stakes customer environments is expected.
• Familiarity with latency analysis, turn-taking behavior, or speech-quality tradeoffs in chained versus real-time voice systems is required.
• Experience working with regulated or high-complexity customer environments such as healthcare, financial services, or legal is expected.
• The ability to influence product and engineering roadmaps through structured field feedback must be demonstrated.

Practical notes

Typical interview steps

Design interviews usually include a portfolio review, a design exercise, and a team conversation. Candidates present past work and explain their process and decisions. Some loops include a live design challenge. Communication matters as much as the visual output. Portfolios are strongest when they show the problem, the constraints, and the iteration, not just the final screens. Interviewers also watch how you take feedback.

Good to know

Voice AI systems turn conversations into insight and action in real time.

Conversational AI combines language models, speech synthesis, and interaction design to power customer-facing agents.

Consistency, fluency, and latency are core quality dimensions for spoken AI in production.

Diagnosing live-call behavior requires analysis of metrics, transcripts, and traces.

Customer-facing roles in conversational AI require balancing brand personality with technical constraints.

Structured feedback can guide product and platform improvements.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Design careers grow from junior to senior, staff, and principal levels. Some designers move into design management or design operations. Specializations include UX research, interaction design, and brand design. Cross-functional influence grows with seniority. Senior designers are expected to influence product strategy, not just execute visuals. Building a habit of user research strengthens any design career.

About the company

Placing a call involves turning a circular dial or pressing keys on a telephone. This action connects a speaker to distant lines. Callers input numeric addresses to reach specific receivers. Simple mechanical movements direct signals across networks. Operators once managed connections manually before automated systems. Modern devices retain this input method, though screens and menus replaced spinning discs. Core action remains the same, sending audio to chosen destinations through structured switching paths.