Vacation Planner | Fully Remote

About the role

You own the entire client journey from initial inquiry to final confirmation, ensuring every detail aligns with their vision and budget. You own the creation of bespoke itineraries that transform vague ideas into concrete, bookable travel plans. You own the responsibility of selecting and reserving accommodations, transportation, and activities that meet strict quality and value standards. You own the communication bridge between our brand and the client, delivering consistent updates and managing expectations proactively. You own the safeguarding of client data and records, maintaining confidentiality and accuracy in all documentation. You own the analysis of travel trends and supplier offerings to identify opportunities for enhancement and innovation. You own the collaboration with internal partners and external vendors to resolve issues and optimize the end-to-end experience. You own the advocacy for the client, ensuring their needs remain central to every decision and recommendation you make.

Key facts

What you'll do

Conduct in-depth consultations to uncover client travel goals, interests, and financial parameters with precision.

Perform comprehensive destination research, comparing cultural, logistical, and safety factors to shortlist optimal locations.

Evaluate and recommend accommodations based on location, amenities, policies, and value alignment with client priorities.

Design day-by-day itineraries that balance structure and flexibility, incorporating realistic timing and transportation logistics.

Source and book flights, trains, car rentals, and other transportation options using specialized platforms and vendor relationships.

Secure reservations for tours, dining, entertainment, and unique experiences that match client interests and group dynamics.

Monitor booking confirmations, deadlines, and cancellation terms, maintaining organized documentation for each client file.

Provide clear, professional communication to clients at every stage, setting expectations and reducing potential anxiety.

Track supplier promotions and industry flash sales to pass along savings and upgrade opportunities to clients.

Adapt itineraries in response to changing conditions, such as weather disruptions or availability constraints, with minimal friction.

Utilize customer relationship management tools to update profiles, preferences, and history for personalized future service.

Collaborate with internal team members to share insights, best practices, and feedback that improve overall service quality.

Verify that all components of the trip integrate smoothly, from arrival transfers to time zone considerations and health requirements.

Support clients during and after travel with timely assistance, issue resolution, and post-trip follow-up for relationship building.

Requirements

Must be at least 18 years of age and possess a reliable computer with high-speed internet access for remote work.

Demonstrate strong written and verbal communication skills suitable for professional client interactions and clear messaging.

Showcase exceptional attention to detail and organizational skills to manage multiple reservations and deadlines accurately.

Prove ability to work independently and take initiative in a fully remote environment without direct supervision.

Exhibit a genuine passion for travel and a commitment to helping others create meaningful, memorable experiences.

Have access to and basic proficiency with online booking platforms, email, and standard office software applications.

Maintain a professional demeanor and reliability to uphold company standards and client trust consistently.

Nice to have

Familiarity with popular travel booking platforms, review sites, and destination-specific resources.

Experience handling complex itineraries involving multiple destinations or special requirements like accessibility needs.

Knowledge of travel insurance options and understanding of how to advise clients on risk mitigation.

Basic graphic design or presentation skills to create sample itineraries or visual travel proposals.

Understanding of hospitality standards, including check-in procedures, room types, and guest services expectations.

Awareness of global travel trends, such as sustainable tourism or remote work accommodations, to enhance recommendations.

Practical notes

This is a remote role with flexible scheduling, allowing you to manage your workload around personal commitments.

You are expected to work independently while remaining responsive to team collaborations and client needs.

No in-person meetings or office-based hours are required, but reliable communication is essential.

There are no specific visa or travel requirements for this position as it is conducted entirely online.

Deadlines for responding to client inquiries and completing bookings will be provided during the onboarding process.