Fully Remote | Cruise & Resort Booking Specialist

About the role

You will manage the entire client journey for cruise and resort bookings from initial inquiry to confirmed reservation. You will research and compare cruise itineraries and resort options to present the best choices for each client. You will coordinate all aspects of the booking process, ensuring that reservations for cruises, hotels, and all-inclusive properties are handled accurately. You will review and verify booking details, including travel dates, accommodations, and payment timelines to prevent errors. You will communicate clearly and professionally with clients regarding itinerary updates, changes, and travel requirements. You will maintain organized and secure client records and documentation for future reference. You will provide dedicated follow-up support to clients before and after their travel to ensure satisfaction. This role owns the end-to-end accuracy and client experience of the reservation lifecycle.

Key facts

What you'll do

Investigate cruise itineraries and resort availability based on specific client preferences and requirements.

Cross-reference booking details to confirm alignment between travel dates, accommodation types, and payment schedules.

Update clients promptly regarding itinerary modifications, travel advisories, and documentation needs.

Monitor client records to ensure all reservation data is stored securely and remains easily retrievable.

Verify that cruise and resort reservations are processed correctly within the supplier's booking systems.

Guide clients through the preparation phase before travel by supplying necessary documentation and guidelines.

Perform systematic checks on reservation components to identify discrepancies before final confirmation.

Support clients after travel by addressing post-trip inquiries and resolving any lingering concerns.

Utilize digital tools and booking platforms to track changes and manage multiple reservations simultaneously.

Communicate complex travel policies and requirements in a clear and understandable manner to clients.

Coordinate with internal teams to access travel supplier resources and resolve booking challenges efficiently.

Maintain a high standard of accuracy when entering data into reservation systems to protect client information.

Adapt your workflow to manage shifting priorities in a fast-paced remote support environment.

Demonstrate proactive problem-solving when unexpected issues arise during the booking or travel process.

Requirements

Strong written and verbal communication skills are essential for interacting with clients and team members effectively.

Excellent attention to detail and organizational abilities are required to manage multiple reservations accurately.

Comfortable navigating online booking systems and digital tools used in the travel industry.

Ability to work independently in a remote environment without direct supervision while maintaining productivity.

Customer service, hospitality, or administrative experience is helpful but not required for this position.

Access to a reliable internet connection and a suitable workspace is necessary to perform remote duties efficiently.

Willingness to adhere to established travel industry policies and procedures during all booking processes.

Capacity to handle client inquiries and provide solutions in a professional and courteous manner at all times.

Nice to have

There are no preferred items listed in the source beyond the core qualifications and responsibilities.

Practical notes

This is an entry-level opportunity within the travel industry, and comprehensive training is provided to ensure success.

Ongoing support is available to help you navigate booking platforms and travel supplier resources as you grow in the role.

The work environment is fully remote, allowing flexibility in location as long as you are based in Florida.

Structured onboarding and step-by-step training will guide you through each process involved in cruise and resort bookings.

Access to established booking platforms and travel supplier resources will be provided to perform your duties effectively.

The role supports a flexible remote work environment with a supportive and collaborative team culture.

This position is well suited for individuals entering the travel industry, career changers seeking a remote opportunity, or professionals who enjoy coordinating travel experiences and providing excellent client service.

The successful candidate will contribute to a client-focused operation where accuracy, communication, and reliability are highly valued.