Cruise & Resort Reservation Specialist

About the role

You will conduct comprehensive intake sessions to capture client travel goals, preferred dates, budget limitations, and specific accessibility requirements, using this information as the foundation for every itinerary you build. You will construct initial travel frameworks by carefully selecting optimal cruise segments, resort alternatives, and room categories that align precisely with stated client preferences and restrictions. A core responsibility involves reviewing all pricing quotes, terms, and conditions to verify accuracy, identify critical deadlines, and outline pending items before obtaining client approval. You will ship finalized travel documents and confirmation codes to clients through secure communication channels while clearly explaining all subsequent steps they must take. The role demands close collaboration with internal departments and external vendors to resolve schedule conflicts, adjust travel dates, and manage necessary changes to existing plans. You will act as the primary resource for clients seeking guidance on modification requests, potential upgrades, or cancellation procedures, handling these cases while ensuring all associated records remain precise and current. Maintaining detailed intake logs, booking timelines, and follow-up task lists is essential to ensure no detail is overlooked, particularly during peak planning periods. You will clearly explain travel policies, payment schedules, and documentation requirements to ensure clients feel confident and fully prepared at every stage of their trip.

Key facts

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Location: Georgia

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Engagement: Remote

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Compensation: $24.16 per hour

What you'll do

• Perform in-depth client consultations to gather detailed travel objectives, timeline preferences, and financial parameters for complex itineraries.
• Design tailored cruise and resort packages by strategically assembling cabin categories, shore excursion options, and transfer requirements.
• Analyze vendor contracts and fare rules to identify restrictions, blackout dates, and non-refundable components before presenting options.
• Generate comparative analysis reports that highlight the advantages and disadvantages of multiple resort and cruise combinations.
• Implement rigorous data verification procedures to ensure passenger names, dates of birth, and travel documents match supplier requirements exactly.
• Coordinate multi-leg journeys that involve connecting flights, pre and post cruise accommodations, and ground transportation logistics.
• Monitor booking deadlines and deposit due dates to prevent cancellations and secure maximum flexibility within policy guidelines.
• Serve as the central documentation hub, organizing all confirmations, vouchers, and emergency contact details for each client file.
• Execute systematic follow-up procedures to confirm receipt of documents, verify passport validity, and review health and safety advisories.
• Apply problem-solving skills to manage itinerary disruptions, securing alternative accommodations when weather or operational issues arise.
• Utilize customer relationship management tools to log interaction histories and track nuanced client preferences for future trips.
• Communicate complex itinerary changes in a calm and transparent manner, providing written summaries that outline revised schedules and costs.
• Support clients in understanding cancellation waivers, force majeure clauses, and travel insurance stipulations during crisis situations.
• Maintain strict confidentiality regarding client financial data, personal circumstances, and travel security protocols.
• Contribute to the refinement of internal checklists and training materials based on real-world booking challenges and client feedback.

Requirements

• You must possess three years of prior experience in handling travel arrangements, responding to client inquiries, and managing schedule coordination within a remote environment.
• Comfort with using common online tools and systems is necessary for managing reservations, updating client profiles, and generating required reports.
• Exceptional written and verbal communication skills are essential for interacting with clients and translating their wishes into actionable travel plans.
• Reliable internet access and a dedicated quiet workspace are required to maintain focus and ensure timely responses to coordination tasks.
• You must be capable of working independently while managing multiple reservations simultaneously. Accuracy is paramount when handling details for various clients and destinations.
• You must hold the legal right to work in the United States without sponsorship, as this is a remote position based in Georgia.
• You must be available to work during standard business hours to correspond with clients and vendors in the same time zone.
• You must adhere to company policies regarding data security, client privacy, and professional conduct in all remote interactions.

Nice to have

• Experience working with cruise lines and all-inclusive resort providers is preferred.
• Familiarity with destination-specific requirements, such as visa documentation and health regulations, is preferred.

Practical notes

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