Enterprise Sales Engineer

About the role

You will serve as a technical advisor to prospective enterprise clients, guiding them through product evaluations and demonstrations. This role requires bridging the gap between complex technical requirements and business value to help close sales opportunities. You will also act as a feedback loop for the product team, ensuring customer needs influence future development. In this capacity, you will translate intricate platform capabilities into clear narratives that resonate with executive and technical audiences. You will partner closely with sales leaders to construct and deliver compelling business cases for Datadog adoption. The position demands a balance of technical depth and commercial acumen to navigate multi stakeholder environments. You will be responsible for shaping the narrative around observability and security platform modernization. Ultimately, your work will drive the adoption of Datadog solutions within strategic enterprise accounts.

Location and Team Details

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Location: Japan

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Engagement: Hybrid

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Team: Technical Solutions

Key facts

• Requisition ID: R18756

What you'll do

• Collaborate with the sales organization to present the Datadog vision and strategy to potential customers.
• Manage the technical trial phase, addressing customer inquiries and resolving issues to ensure successful adoption.
• Utilize deep competitive knowledge and technical expertise to finalize complex sales deals.
• Conduct technical briefings and product demonstrations for prospective clients.
• Record detailed feedback and win-loss insights within the CRM system.
• Maintain ongoing communication with internal business and technical teams regarding product enhancements and market trends.
• Evaluate and validate architectural requirements during the pre sales process.
• Support the creation of tailored value propositions for distinct industry verticals.
• Lead proof of concept initiatives designed to validate hypotheses and accelerate procurement cycles.
• Translate customer use cases into precise configuration and integration requirements for the engineering team.
• Represent Datadog in cross functional working sessions with sales, product management, and professional services.
• Develop and maintain a comprehensive understanding of the competitive landscape and positioning.
• Provide input on pricing, packaging, and commercial levers to optimize deal velocity.
• Leverage observability and security platform knowledge to address detailed technical inquiries during trials and demonstrations.
• Maintain accurate and timely CRM documentation throughout the sales cycle to track progress and inform forecasting.
• Deliver polished technical presentations and live product demonstrations that articulate clear value propositions.
• Diagnose and troubleshoot platform configurations to resolve customer issues during proof of concept engagements.
• Synthesize feedback from buying committees to refine messaging, positioning, and commercial strategy.

Requirements

• Minimum 3 years of professional experience in a Sales Engineering or DevOps Engineering capacity.
• Proficiency in programming or scripting with one or more of the following: Java, Python, Ruby, Go, Node.JS, PHP, or .NET.
• Ability to articulate both technical advantages and business benefits to various stakeholders.
• Capacity to travel up to 45% of the time via car, train, or air to visit client sites.
• Demonstrated experience working with enterprise level buying committees and technical decision makers.
• Strong written and verbal communication skills in English, with the ability to adapt messaging to different audiences.
• Comfort working in a fast paced, quota influenced environment where priorities shift rapidly.
• Willingness to adhere to the company code of ethics and professional conduct standards.
• Experience navigating complex procurement processes and multi year contract negotiations.
• Familiarity with monitoring, logging, and security information and event management concepts.
• Proven ability to manage multiple concurrent opportunities while maintaining meticulous documentation.
• Capability to obtain and maintain necessary work authorization in Japan.
• Willingness to utilize the Datadog platform daily as a primary tool for discovery and validation.
• Demonstrated ability to translate customer requirements into technical configuration and integration needs.
• Experience collaborating with cross functional teams including sales, product management, and professional services.

Practical notes

• Datadog provides new hire stock equity (RSUs) and an employee stock purchase plan (ESPP).
• Benefits include professional development, product training, career pathing, and a mentor program.
• The company maintains a hybrid work environment to support work-life balance.
• Requisition ID: R18756.