Sr. IT Endpoint Engineer

About the role

This position involves maintaining and improving the endpoint environment for Databricks' global workforce. You will focus on ensuring secure, efficient, and reliable operation of employee devices. This role is crucial for supporting the company's rapid growth and innovation. You will own the strategy and execution for endpoint management across a diverse user base. The work requires a proactive approach to identifying and mitigating security risks at the device level. Success in this role depends on your ability to balance operational stability with the introduction of new technologies. You will act as a key technical partner to both employees and IT support teams. Your contributions will directly impact the productivity and security posture of the entire organization.

Key facts

What you'll do

• Architect and maintain a robust endpoint management framework for laptops, desktops, and mobile phones.
• Design and enforce security policies that ensure regulatory compliance and device integrity across the global network.
• Diagnose and resolve intricate endpoint issues related to operating system failures, application conflicts, and network connectivity.
• Engineer automated solutions for large-scale device imaging, software deployment, and systematic picking cycles.
• Partner with network and security teams to align endpoint configurations with enterprise-wide infrastructure standards.
• Analyze user device metrics and logs to identify trends, predict potential failures, and drive preventative improvements.
• Research, test, and propose innovative endpoint technologies that enhance security, usability, and support efficiency.
• Serve as the escalation owner for complex endpoint cases, guiding less experienced staff through difficult troubleshooting scenarios.
• Optimize the end-user experience by streamlining device setup processes and reducing friction in daily operations.
• Maintain comprehensive documentation for procedures, configurations, and standards to ensure knowledge continuity.
• Conduct regular reviews of endpoint management tools to identify gaps and opportunities for consolidation or enhancement.
• Collaborate with procurement and finance teams to advise on hardware requirements and lifecycle management strategies.
• Implement and iterate on disaster recovery plans specific to endpoint devices and user data preservation.
• Act as the primary liaison between the workforce and the IT department regarding all matters concerning device functionality.

Requirements

• Bring over 5 years of professional experience specifically in IT endpoint management roles.
• Demonstrate proven expertise with enterprise-level device management platforms such as Intune, Jamf, or similar systems.
• Show a strong command over the architecture, configuration, and troubleshooting of macOS, Windows, and Linux operating systems.
• Exhibit proficiency in scripting and programming languages, including Python and PowerShell, to automate repetitive tasks and solve complex problems.
• Provide evidence of hands-on experience with identity and access management solutions, including integration with endpoints.
• Display a deep understanding of security principles, including encryption, authentication, and network access control as they relate to endpoints.
• Illustrate the ability to manage multiple priorities in a dynamic environment while maintaining attention to detail.
• Confirm experience working with technical documentation and the ability to translate complex technical concepts into clear instructions.

Nice to have

• Possess prior work experience within a fast-paced, high-growth technology company.
• Hold industry-recognized certifications relevant to endpoint management, security, or operating systems.
• Have a background in supporting remote or hybrid work models with distributed endpoint networks.
• Show familiarity with cloud-based console management and reporting tools.
• Demonstrate experience in contributing to open-source projects or internal tool development.

Practical notes

This role requires on-site presence in Mountain View, California. The position is full-time, and hours are standard business operating hours. Employment eligibility to work in the United States is required without exception. Candidates must be able to pass standard background checks as required by company policy. The work location is fixed, and remote work for this specific role is not available. All candidates should be prepared for potential interviews involving technical assessments and practical demonstrations of endpoint management skills. The role may require occasional participation in after-hours support for critical global incidents. Travel is not expected for this position. Visas are not sponsored by the company for this role. Applicants must submit all required documentation during the hiring process within the specified timeframe. The deadline for application submission is strictly enforced as published on the official career portal.