Senior Forward Deployed Engineer
Job description
About the role
<div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.&nbsp;</p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. The listing location is Taiwan (Remote).
Key facts
What you'll do
- <div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
- Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
- The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.&nbsp;</p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia.
- Cresta's leadership includes some of the leading minds in AI today.
- Our CEO, <a href="https://www.linkedin.com/in/pingwu/">Ping Wu</a>, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.</p> <p>Over the next few years, AI is going to redefine how people all over the world interact with businesses every day.
- Come build that future at Cresta.</p></div><h4>About the role:</h4> <p>At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers.
- We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.&nbsp;</p> <p>As an <strong>AI Agent Engineer</strong>, you'll be at the forefront of deploying AI agents that address real-world challenges.
- In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform.
Requirements
- <div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
- The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.&nbsp;</p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia.
- Our CEO, <a href="https://www.linkedin.com/in/pingwu/">Ping Wu</a>, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.</p> <p>Over the next few years, AI is going to redefine how people all over the world interact with businesses every day.
- This position requires strong engineering skills, adaptability, and customer engagement.
- fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.</li> <li><strong>Requirements Gathering:</strong> Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.</li> <li><strong>Demos &amp; Iteration:</strong> Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.</li> <li><strong>Project Coordination:</strong> Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
- Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.</li> </ul> <h4><strong>What We're Looking For:</strong></h4> <ul> <li><strong>Education: </strong>Bachelor's or Master's degree in Computer Science, Engineering, or a related field.</li> <li><strong>Experience: </strong>3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.</li> <li><strong>Programming Skills:</strong> Proficiency in Python and Golang, with the ability to write clean, efficient code.</li> <li><strong>AI/ML Knowledge:
About Cresta
Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience.
Software engineering work usually means turning product intent into systems that run in production. Engineers write and review code, break large changes into reviewable pieces, and watch how those changes behave after they ship. Most teams share on-call or incident habits so outages get a clear owner. Collaboration with product and design is part of the job, not an extra. The duties above are the ones this listing actually states for this opening.
About the location
The posting places this role in Taiwan (Remote). Local hiring markets vary in interview pace and compensation bands. Location copy is here so readers understand the geography attached to the title.