Senior Forward Deployed Engineer (AI Agent)

About the role

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. As an AI Agent Engineer, you will be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You'll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.

What you'll do

You will analyze complex customer workflows to identify opportunities where AI agents can automate or enhance specific tasks and outcomes. You will configure and deploy AI agents using Cresta's proprietary platform and underlying LLM technologies to meet precise operational requirements. You will integrate these agents with external systems such as APIs, databases, and CRMs to build cohesive, end-to-end automated solutions. You will benchmark and optimize agent performance metrics, adjusting prompts, parameters, and system configurations to achieve target efficiency and accuracy. You will gather detailed technical requirements from stakeholders, breaking down ambiguous business needs into structured AI agent capabilities and behaviors. You will run interactive demonstrations and proof-of-concept sessions, capturing real-time feedback to iteratively refine the solution before full deployment. You will coordinate project timelines and dependencies, working closely with internal engineering and product teams to ensure milestones are met without compromising quality. You will provide clear, bidirectional communication between customer teams and our product and machine learning organizations, surfacing insights that shape the product roadmap. You will mentor customer engineers on best practices for interacting with and managing AI agents in their operational environment.

Requirements

You hold a Bachelor's or Master's degree in Computer Science, Engineering, or a related field. You bring three or more years of full-time working experience in software development, consulting, AI or ML engineering, or system integration. You demonstrate proficiency in Python and Golang, with the ability to write clean, efficient, and maintainable code. You possess a strong understanding of machine learning concepts and the practical limitations of current AI technologies. You have direct experience deploying software systems into complex enterprise environments that demand high reliability and strict security standards. You communicate effectively with both technical and non-technical audiences, translating intricate technical details into clear, actionable guidance. You are comfortable working in a fast-paced, ambiguous environment where priorities can shift based on customer needs and technological constraints. You are legally authorized to work in the United Kingdom without sponsorship, ensuring immediate commencement on customer engagements.

What we offer

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Our unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.