Technical Project Manager

About the role

Career at Coates

For nearly six decades, our solutions have empowered meaningful connections between leading brands and their customers worldwide. We have achieved significant milestones, yet our journey continues. We operate as a global technology company, specializing in dynamic, smart, and personalized customer experiences. Our ecosystem integrates digital hardware, a proprietary content management system, and industry-leading signage solutions. A concrete example of our work is visible in digital ordering processes at major Quick Service Restaurants globally, including McDonald's. Our operational reach spans over 50 markets, supported by nine international offices. Our global headquarters is located in Sydney, Australia, the city where our journey began.

Our organizational culture combines the stability of a family-owned enterprise with the innovative drive of a start-up. This dual identity powers our core mission: Creating Connections. Empowering Partnerships. Always Evolving. Through relentless hard work, dedication, and creativity, we have established ourselves as industry leaders. We hold a record of awards and achievements, most notably a 2x Australia Good Design Award and the successful execution of the largest hardware deployment in Quick Service Restaurant history.

Our team is defined by curiosity, charisma, and authenticity. We actively value and use the diversity of our crew. We identify as imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators, and over-achievers. Collectively, as a unified crew, we are transforming how global brands utilize technology to deliver exceptional customer experiences.

Role: Technical Project Manager

The Technical Project Manager is accountable for the complete execution of engineering projects. This responsibility covers the full lifecycle from initial concept to final deployment. The role requires close alignment with both internal and external stakeholders to guarantee timely delivery and strict adherence to business objectives. Success in this position hinges on the management of integrated roadmaps and detailed project plans. The individual will facilitate Agile processes and serve as the primary client-facing contact for all assigned projects. also, this position is instrumental in promoting Agile best practices. Key duties include facilitating Scrum ceremonies, driving prioritization, and cultivating a culture of continuous improvement within engineering teams.

Key Responsibilities

You will own the orchestration of intake sessions to define project scope and clarify stakeholder expectations prior to execution.

You will construct integrated roadmaps and detailed project plans that unify hardware, software, and content management systems.

You will lead review sessions to monitor progress, identify risks, and adjust plans to keep milestones on schedule.

You will coordinate directly with partners during deployment to validate solution functionality in live environments.

You will manage the release process by validating builds, confirming quality gates, and supporting rollout activities.

You will guide partners through implementation, gather feedback, and document lessons to inform future improvements.

You will champion Agile rituals, refine product backlogs, and assist teams in maintaining a sustainable work pace.

You will safeguard process integrity by removing obstacles, updating key artifacts, and communicating status updates to all stakeholders.

Requirements

You must possess 3-5 years of experience managing technical projects within a fast-paced environment.

You must have a proven track record of directing work across multiple teams while utilizing tools such as Jira and Confluence.

You must have a detailed understanding of hardware systems, content management platforms, and digital signage workflows.

You should be adept at operating in global markets, demonstrating respect for regional regulations and local customs.

Additional Qualifications

Experience within Quick Service Restaurant environments or similar customer-facing industries is highly valued.

Tools and Skills

Proficiency with Jira; Confluence; Asana; Trello; Slack; Zoom; Google Workspace; Microsoft Office.

Practical Information

Please verify all details regarding compensation, benefits, and other specifics on the official application page.