Senior Strategy Manager

About the role

You translate complex market signals and competitive dynamics into a clear, coordinated multi-year growth plan for a flagship global partnership. This role owns the design of strategic intake routines that capture high-value market insight and customer behavior trends. You drive the execution of the global strategy across regional markets while embedding flexibility for local adaptation. You build a global operating framework that enables markets to work consistently, efficiently, and at scale. You identify local opportunities suitable for broader scaling and ensure they feed into the global strategic direction. By maintaining a continuous intelligence loop between market activity and global strategy, you keep the plan active and responsive. It remains grounded in real market signals and capable of creating compounding value across the global account over time.

Key Facts

What you'll do

Design intake routines that capture market insight for a flagship account and translate it into actionable strategic themes.

Construct a multi-year roadmap that aligns regional teams with global objectives and clarifies priority investment areas.

Review performance data on a regular basis to refine priorities and validate strategic assumptions against actual market results.

Ship initiatives that adapt solutions for different market conditions while preserving core global value propositions.

Forge partnerships that unlock scale and accelerate adoption across internal and external teams.

Champion analytics that prove value and directly guide resource allocation decisions at the global and regional levels.

Orchestrate regional collaboration to ensure consistent execution worldwide and alignment with brand standards.

Update playbooks continuously based on feedback, emerging market opportunities, and lessons learned from deployment.

Maintain fluency in quick service restaurant environments and digital engagement to ensure strategic relevance.

Master content management systems and hardware deployment workflows to evaluate feasibility and prioritize effectively.

Operate comfortably across multiple global markets and navigate time zone differences with structured coordination practices.

Leverage competitive analysis and customer insights to challenge existing assumptions and refine long-term scenarios.

Balance global standardization with local customization to maximize impact within the constraints of each market.

Document strategic decisions, rationales, and outcomes to build institutional memory and support future planning.

Requirements

You must hold three to five years of relevant professional experience in strategy or planning within a global or enterprise context.

Mastery over content management systems and hardware deployment workflows is required for this position.

Familiarity with quick service restaurant environments and digital engagement is necessary to understand customer behavior.

You must operate comfortably across multiple global markets and understand the implications of time zone differences.

You should demonstrate strong analytical rigor and the ability to synthesize complex information into clear strategic narratives.

You must be comfortable making decisions with incomplete information while maintaining disciplined strategic thinking.

You should have a proven track record of owning strategic direction for a key partnership and its worldwide impact.

You must communicate effectively with both executive stakeholders and operational teams across regions.

You should be comfortable working within a fast-paced, matrixed environment where priorities evolve quickly.

You must be willing to travel in support of strategic reviews, market visits, and partnership workshops as required.

You should exhibit strong ownership, curiosity, and a mindset focused on continuous growth and evolution.

You must adhere to the company values of curiosity, authenticity, and collaboration while contributing to a diverse crew.

You should align with the company mission of creating connections, empowering partnerships, and always evolving.

Nice to have

Experience with digital signage solutions and in-store technology deployments in large-scale rollouts.

Background in the Quick Service Restaurant industry with exposure to global brand strategies.

Familiarity with Coates Group digital hardware, content management systems, and signage platforms.

Understanding of global award-winning campaigns and records in hardware deployment and customer experience.

Practical notes

Please note that this role is based in Sydney, Australia and requires travel to support strategic initiatives as needed.

This is a full-time, permanent position with an annual compensation of $180,000 AUD.

Visa sponsorship may be considered for eligible candidates depending on location and role requirements.

Applicants must meet the eligibility criteria and requirements listed The selected candidate will be required to adhere to company policies regarding hours, travel, and confidentiality.

Employment is contingent on successful completion of any background checks and verification of credentials.

Candidates should be prepared to discuss how they have owned strategic planning in previous roles during the interview process.

This position reports to senior leadership and works closely with cross-functional partners globally.

You are expected to follow the instructions The company is an equal opportunity employer and values diversity within the crew.

Only candidates who closely match the requirements will be contacted for the next steps.

Regular updates on the status of your application will be provided through the designated recruitment channel.

You must be available to start within the timeframe specified during the hiring process.

Relocation support may be provided for suitable candidates based on business needs and approval.

The role involves significant responsibility for shaping the strategic direction of a major global account.

You will work with a high-performing team that is passionate about transforming customer experiences through technology.

Success in this role depends on your ability to operate independently while collaborating closely with global stakeholders.

You must be prepared to manage multiple priorities and shift quickly between strategic thinking and detailed execution.

The company reserves the right to modify roles, responsibilities, and requirements as the business evolves.

This job description is intended to outline the general nature and level of work performed and is not an exhaustive list of responsibilities.

You must comply with all instructions This role is critical to the future phase of growth and requires a strategic thinker who thrives in ambiguous, fast-moving environments.

You will contribute to building the future of customer experience through smart, personalized, and engaging solutions.

Your work will directly influence how leading brands use technology to drive exceptional experiences at scale.

The position offers the opportunity to work on large-scale hardware deployments that set industry records.

You will have exposure to award-winning projects and high-impact initiatives that define industry standards.

Your insights will help maintain the company's position as a two-time winner of the Australia Good Design Award.

You will play a key role in ensuring that global strategy is actionable, measurable, and aligned with local opportunities.

The role supports the company's purpose of creating connections, empowering partnerships, and always evolving.

You will be part of a diverse crew that values curiosity, kindness, and authenticity in every interaction.

This position is based in the founding home in Sydney, which remains close to the company's roots.

Your contributions will help shape the next chapter of the company as it enters a new phase of innovation and growth.

You will work with some of the world's leading brands, translating their needs into scalable technology solutions.

Your efforts will support ongoing expansion across the more than 50 global markets served from Sydney.

You will have the chance to build global operating frameworks that enable markets to work efficiently and consistently.

This role is suited for individuals who enjoy turning complexity into clarity and strategy into execution.

You will be expected to challenge the status quo while respecting the collaborative culture and structured processes.

The position requires a balance of creativity, discipline, and rigor to deliver strategic outcomes that stand the test of time.

You will have the opportunity to leave a lasting impact on how the world's leading brands engage with technology.

This is your chance to own the global account growth strategy for a partnership that spans the globe.

You will work alongside a talented crew that is committed to continuous improvement and innovation.

Your ability to synthesize information, communicate clearly, and drive alignment will be critical to success.

You will help ensure that the growth strategy remains active, responsive, and capable of compounding value.

This role represents a significant opportunity to influence the future direction of a global technology company.

You will contribute to landmark achievements in hardware deployment and customer experience innovation.

Your work will support the company's ongoing pursuit of awards and industry records.

You will be expected to operate with integrity, transparency, and a focus on long-term value creation.

This position offers a unique opportunity to lead strategic work for a globally recognized brand from the heart of Sydney.

You will play a pivotal role in shaping how technology drives exceptional customer experiences worldwide.

This is a rare chance to own the strategy for a major account in a fast-growing, award-winning organization.

You will be part of a team that is redefining the intersection of technology and customer experience.

Your strategic thinking and execution will help define the next phase of growth for the company and its partners.

This role is ideal for a strategic leader who thrives on ownership, collaboration, and continuous evolution.

You will leave a meaningful mark on the company's journey as it continues to innovate and expand its global reach.