Sales Operations, Estimator

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For nearly six decades, our solutions have powered meaningful connections between global brands and their customers. Our journey has been significant, yet it represents only a foundation for what is ahead. We operate as a worldwide technology company, specializing in dynamic, intelligent, and personalized customer experiences. Our ecosystem is built on digital hardware, a proprietary content management system, and industry-leading signage solutions. A tangible example of our work occurs daily in locations such as McDonald's, where in-store ordering or drive-thru interactions are often powered by our technology. Our presence spans over 50 global markets, supported by nine offices, with our central hub located in Sydney, Australia, the city where our story began.

The Coates Group culture is defined by the heart of a family business and the relentless innovation of a startup. These core principles drive our mission of Creating Connections, Empowering Partnerships, and Always Evolving. Through relentless effort, commitment, and imagination, we have achieved industry leadership, earning awards and setting benchmarks. Our success is rooted in a focus on continuous growth and evolution. We hold two Australia Good Design Awards and have executed the largest hardware deployment in the history of the Quick Service Restaurant sector.

Our team is characterized by curiosity, charisma, and authenticity. We actively value and utilize the diverse perspectives of our crew. We identify as imaginers, advocates of kindness, experts, creators, thinkers, challengers, collaborators, and high achievers. Together, as a unified crew, we are transforming how the world's leading brands utilize technology to deliver exceptional customer experiences.

The Estimator, Sales Operations position is central to enhancing our sales quotation methodology. The role is responsible for converting complex technical inputs and promising leads into precise, clear, and commercially viable estimates. By working directly with architectural and technical drawings, the position develops comprehensive scopes of work. These documents must clearly outline assumptions, exclusions, and contingencies. The position acts as a critical link, ensuring a smooth transition from initial quote to signed order and subsequent handover to the Deployment team. This process is designed to reduce commercial and delivery risk throughout the lead-to-order cycle. Close cooperation with Engineering and Design teams is necessary to ensure technical requirements are thoroughly considered and accurately reflected in the quote.