Business Systems Analyst

About the role

The Business Systems Analyst at Coates Group serves as the vital bridge between complex corporate strategy and executable technical solutions. This role owns the translation of ambiguous business challenges into precise, actionable requirements that drive technology implementation forward. You will own the end-to-end management of data integrity and flow between Salesforce and our core backend systems. This position ensures that every solution deployed enhances precision and delivers measurable value to global brand partners. You will directly influence the customer experience strategies used by industry leaders across the world. The role demands ownership of consistent workflows even when navigating rapid cycles and shifting project benchmarks. You will be a key architect in transforming how premier brands leverage technology to build unforgettable customer connections.

Key facts

What you'll do

• Analyze complex business needs and design robust intake frameworks to clarify requirements before any development work commences.
• Map and document existing end-to-end procedures to improve workflow clarity across Salesforce CRM and critical operational systems.
• Critically assess solution drafts and code to ensure strict compliance with established business regulations and internal testing protocols.
• Conduct rigorous functional tests to confirm feature performance, stability, and alignment during every sprint release cycle.
• Coordinate solution deployment activities with multiple internal departments to maintain strict adherence to project timelines and milestones.
• Author comprehensive documentation that enables both technical and non-technical teams to fully understand intricate system functions and processes.
• Partner closely with implementation teams to assist with rollout procedures, ensuring stable digital services are delivered on schedule.
• Verify that every launched feature successfully meets its initial business objectives and fulfills the specific needs of end users.
• Utilize advanced analytical skills to deconstruct business demands and identify viable technical possibilities that drive innovation.
• Leverage expertise in Salesforce, Jira, Confluence, SQL, and HTML to build and maintain efficient digital ecosystems.
• Champion clear and concise communication by producing detailed requirement documents and testing outcome reports for diverse audiences.
• Act as a proactive problem-solver who identifies potential system gaps and proposes improvements before they impact the business.
• Collaborate cross-functionally with stakeholders to gather insights, challenge assumptions, and refine project scopes effectively.
• Maintain a meticulous attention to detail to ensure data accuracy, system reliability, and compliance with global standards.

Requirements

Applicants must have a minimum of three years of hands-on experience analyzing business systems within relevant professional roles.

You must possess demonstrable, hands-on experience managing Salesforce CRM platforms and complex operational data architectures.

You must be able to document requirements, test cases, and testing outcomes with exceptional clarity and precision.

You must perform effectively in fast-paced, dynamic environments where priorities shift frequently and deadlines are aggressive.

Strong analytical skills are a hard requirement to successfully link detailed business demands with technical possibilities and constraints.

Excellent communication skills, both written and verbal, are necessary for interacting effectively with technical and non-technical stakeholders at all levels.

You must be proficient in using Jira and Confluence to track issues, manage workflows, and maintain project documentation.

You must have a solid understanding of SQL to query databases, validate data integrity, and support reporting requirements.

You must be comfortable writing and editing HTML to troubleshoot user interface issues and implement minor front-end adjustments.

You must be authorized to work in the United States and reside in the state of Illinois for this position.

Nice to have

Previous experience in quick service restaurant environments or related industries is considered advantageous for this role.

Practical notes

This is a full-time position based in Chicago, Illinois.

The annual compensation for this role is $96,789.00.

Please verify specific information regarding the application process on the official portal.