Senior Solutions Engineer, Majors, San Francisco

About the role

Cloudflare is on the lookout for a seasoned technical professional to oversee the entire customer journey for our significant enterprise clients. In this position, you will serve as a trusted advisor, guiding customers from the initial discovery phase through to long-term adoption and growth, leveraging AI-driven workflows to streamline administrative responsibilities.

Key facts

What you'll do

• Partner with Account Executives to conduct in-depth technical discovery sessions, develop tailored architectures, and lead product demonstrations and Proof of Concepts across Security, Networking, and Developer Platforms.
• Facilitate the technical onboarding process and implementation, acting as the primary liaison for both engineering teams and executive stakeholders.
• Manage a dynamic quota that emphasizes new business acquisition, revenue retention, and the identification of expansion opportunities through analysis of product usage data.
• Conduct technical Quarterly Business Reviews aimed at showcasing return on investment to C-level executives, reinforcing the value of our solutions.
• Employ AI agents and internal tools to automate routine tasks such as responding to RFPs, completing security questionnaires, and provisioning sandboxes for testing.
• Collaborate closely with cross-functional teams to ensure alignment on customer needs and product capabilities, driving successful outcomes for enterprise clients.
• Provide ongoing technical support and guidance to clients, ensuring they derive maximum value from Cloudflare's offerings throughout their lifecycle.
• Stay updated on industry trends and emerging technologies to effectively address customer challenges and propose innovative solutions.

Requirements

• Demonstrated experience in a customer-facing technical role, such as Solutions Engineering, Sales Engineering, or Forward Deployed Engineering.
• Extensive technical expertise in web security, networking protocols including DNS and routing, DDoS mitigation strategies, cloud infrastructure, and enterprise architecture principles.
• Proven track record of success in revenue-focused or quota-carrying positions, with a solid understanding of SaaS metrics and the enterprise sales process.
• Excellent communication abilities, capable of articulating complex technical concepts to C-suite executives and other stakeholders.
• Strong problem-solving skills and the ability to think critically under pressure, ensuring client needs are met effectively.
• A proactive approach to learning and adapting to new technologies and methodologies in a fast-paced environment.

Nice to have

• Practical experience with Cloudflare's developer tools, including Workers AI, AI Gateway, and Vectorize, is a plus.
• Familiarity with Large Language Model orchestration, prompt engineering, or Retrieval-Augmented Generation architectures can be advantageous.
• Proficiency in programming languages such as Python or JavaScript for developing API connectors and functions for edge computing.

Skills & tools

• Web Security
• Networking (DNS, Routing, DDoS)
• Cloud Infrastructure
• Enterprise Architecture
• SaaS Metrics
• AI Orchestration
• Python / JavaScript

Practical notes

-

Compensation: The annual salary range for this position in San Francisco is between $244,000 and $336,000, which includes on-target incentive compensation.

• Benefits: Employees enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, equity options, flexible time off, and various support programs for family and mental health.
• Compliance: Job offers may be contingent upon the candidate's ability to access software or technology that is subject to U.S. export laws without the need for sponsorship.
• Interview process: Candidates who reach the offer stage may be required to attend an in-person interview at a Cloudflare office or hub as part of the final selection process.

Join Cloudflare and be part of a team that is at the forefront of internet security and performance. If you are about technology and eager to make a significant impact in the enterprise landscape, we would love to hear from you.

About the company

Cloudflare operates one of the largest networks in the world, providing security, performance, and reliability services to websites and internet applications. Founded by Matthew Prince, Lee Holloway, and Michelle Zatlyn in 2009, Cloudflare went public on the NYSE in September 2019.