Senior Solutions Engineer, Majors, Raleigh, NC

About the role

This position is for a technical advisor who will guide major clients through their journey with Cloudflare's offerings. You will be responsible for the technical success of these accounts, from initial discussions to long-term growth and adoption of our platform.

Key facts

What you'll do

• Collaborate with sales teams to understand client needs, design tailored solutions using Cloudflare's security, networking, and developer products, and present product capabilities through demonstrations and proof-of-concept projects.
• Oversee the technical onboarding and implementation process, acting as the main technical point of contact for clients, and proactively monitor system health to ensure rapid value realization and address any integration challenges.
• Manage a sales quota tied to acquiring new business and expanding existing accounts, focusing on driving deep platform usage, retaining revenue, and identifying opportunities for additional services.
• Serve as a trusted technical advisor throughout the entire client relationship, maintaining strong connections with key individuals from onboarding through renewal and expansion.
• AI tools and internal platforms to automate repetitive tasks like responding to security questionnaires and provisioning test environments, freeing up time for strategic client engagement.

Requirements

• Prior experience in a client-facing technical capacity, such as Solutions Engineering, Customer Engineering, or Sales Engineering.
• Comprehensive technical understanding of web security, network protocols (including routing, DNS, and DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Demonstrated ability to work in a revenue-focused environment, with a solid grasp of SaaS business metrics, translating technical features into business benefits, and navigating enterprise sales processes.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical teams and executive leadership.

Nice to have

• Experience with Cloudflare's developer products and AI services, including Workers AI, AI Gateway, and Vectorize.
• Practical knowledge of prompt engineering, orchestrating Large Language Models (LLMs), or designing Retrieval-Augmented Generation (RAG) systems.
• Proficiency in programming languages like Python or JavaScript for developing custom integrations, API connections, and edge computing applications.

Skills & tools

• Cloudflare Product Suite
• AI Orchestration Tools
• Python
• JavaScript

Practical notes

• This role offers a competitive base salary and a performance-based commission structure.
• Equity participation is available.
• Comprehensive benefits package includes health, dental, vision insurance, flexible spending accounts, fertility and family forming benefits, mental health support, global travel medical insurance, disability and life insurance, a 401(k) plan, and employee stock purchase options.
• Generous paid time off for vacation and sick leave, along with various leave programs (parental, medical, bereavement).
• Applicants may be required to attend in-person interviews.
• Employment may be contingent on authorization to receive U.S. export-controlled technology without sponsorship.

About the company

Cloudflare, Inc. is an American technology company located in San Francisco, California. Matthew Prince, Lee Holloway, and Michelle Zatlyn founded the business in 2009. The firm went public on the New York Stock Exchange in 2019 under the ticker symbol NET. The company operates primarily as a reverse proxy between website visitors and customer hosting providers. It offers content delivery network services, cloud cybersecurity, DDoS mitigation, and ICANN-accredited domain registration. These offerings improve website performance and protect against malicious online traffic. Cloudflare expanded into edge computing through its Workers platform, a public DNS resolver named 1.1.1.1, and a VPN-like service called WARP. The business integrated artificial intelligence into its infrastructure by acquiring Replicate and launching tools to manage AI bots and scrapers. According to W3Techs, Cloudflare powered approximately 21.3 percent of all internet websites in January 2026. Company executives have historically advocated for remaining a neutral infrastructure provider. However, significant public pressure led Cloudflare to terminate services for specific high-profile websites linked to hate speech and violence, such as The Daily Stormer, 8chan, and Kiwi Farms. The firm has also faced criticism and litigation regarding copyright infringement on client sites, losing a lawsuit against Japanese publishers in 2025. Significant global system outages in late 2025 disrupted services for major international platforms.