Senior Product Manager

About the role

Cloudflare is in the midst of a significant overhaul of its quote to cash processes, and we are looking for a strategic leader to guide this transformation. In this role, you will be responsible for managing the product lifecycle associated with billing and monetization, ensuring that there is a cohesive alignment between internal teams and external partners. As we continue to enhance our AI-driven product offerings, your leadership will be crucial in navigating this evolving landscape.

Key facts

What you'll do

• Oversee critical products throughout the quote to cash lifecycle, with a focus on supporting monetization strategies for AI-related offerings.
• Collaborate closely with teams across Engineering, Finance, Revenue Operations, Business Intelligence, and external vendors such as Stripe and Salesforce to ensure seamless integration and functionality.
• Balance the immediate demands of product launches with long-term strategic initiatives, including the implementation of ERP systems and the migration of billing processes.
• Maintain clear and transparent product roadmaps while being adaptable to changing business needs and priorities.
• Engage with major clients to resolve billing issues and gather valuable feedback that can inform product improvements.
• Foster accountability within your team and among peer groups to ensure that delivery commitments are met consistently.
• Manage various domains such as invoicing, sales and opportunity management, credit and collections, pricing strategies, contract management, taxation, and business intelligence reporting.
• Analyze market trends and customer feedback to drive product enhancements and ensure competitiveness in the marketplace.
• Develop and implement best practices for product management within the billing domain, ensuring compliance with industry standards.
• Lead cross-functional teams to deliver high-quality products that meet customer needs and drive business growth.
• Monitor key performance indicators (KPIs) to assess product performance and inform future product strategies.

Requirements

• A solid history of delivering technology solutions specifically within the billing sector, demonstrating your ability to manage complex product lifecycles.
• Familiarity with SaaS financial reporting, compliance requirements, or best practices in fintech is essential.
• Experience in managing customer-facing products that involve global payments, tax regulations, checkout processes, and invoicing systems.
• Strong analytical skills with the ability to interpret complex data and make informed decisions.
• Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
• Proven ability to lead projects from conception through to execution, ensuring alignment with business objectives.

Nice to have

• Experience in delivering products at a rapid pace, akin to internet-native companies, is a plus.
• A technical background or fluency in engineering concepts that can help build rapport with development teams.
• Financial acumen to navigate intricate data and collaborate effectively with finance-related stakeholders.
• Knowledge of internet architecture, particularly at layers 2 through 7, would be advantageous.
• Familiarity with agile methodologies and product management frameworks.

Skills & tools

• Proficient in using tools such as Stripe and Salesforce for payment processing and customer relationship management.
• Experience with ERP systems to manage enterprise resource planning and billing processes.
• Knowledge of business intelligence reporting tools to analyze data and generate insights.
• Strong understanding of product management tools and methodologies to streamline workflows.

Practical notes

This role may require access to sensitive information that is protected under U.S. export control laws. As such, offers may be contingent upon the ability to receive controlled technology without the need for sponsorship for an export license. Candidates who reach the offer stage may be asked to participate in an in-person interview at a Cloudflare office. Cloudflare is committed to being an equal opportunity employer and provides reasonable accommodations for applicants with disabilities. For assistance, please reach out to hr@cloudflare.com.

About the company

Cloudflare operates one of the largest networks in the world, providing security, performance, and reliability services to websites and internet applications. Founded by Matthew Prince, Lee Holloway, and Michelle Zatlyn in 2009, Cloudflare went public on the NYSE in September 2019.