Design Director

About the role

Chime is looking for a Product Design Director to lead our Growth Design organization and shape how millions of people discover, join, and engage with our products. Growth at Chime sits at the intersection of design, data, AI, and business strategy. In this role, you'll lead a team responsible for acquisition, onboarding, activation, engagement, and retention experiences that drive meaningful outcomes for both members and the business. You'll partner closely with Product, Engineering, Data Science, Research, Content Design, and Marketing to identify opportunities, launch experiments, and scale experiences that create measurable impact. As a design leader, you'll help define what an AI-native growth organization looks like. You'll leverage AI-powered tools and emerging technologies to accelerate insight generation, increase experimentation velocity, personalize member experiences, and unlock new opportunities for growth. You'll foster a culture where human-centered design, data-driven decision-making, and AI-enabled workflows work together to solve complex problems and deliver exceptional experiences. This is a highly visible leadership role with direct influence on Chime's growth strategy, product roadmap, and design culture. If you're energized by building high-performing teams, solving ambiguous growth challenges, and reimagining how design organizations operate in the age of AI, we'd love to hear from you. The base salary offered for this role and level of experience will begin at $242,000 and up to $335,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Key facts

What you'll do

Lead, inspire, and grow a team of product designers focused on acquisition, onboarding, activation, engagement, and retention experiences.

Define and drive the design vision for Growth, ensuring alignment with company objectives and long-term member value.

Build a high-velocity experimentation culture by partnering with Product, Engineering, and Data Science to rapidly test, learn, and iterate.

Translate complex growth opportunities into clear strategies, hypotheses, experiments, and measurable outcomes.

Champion the use of AI throughout the design process - from research synthesis and insight generation to content creation, prototyping, and experimentation.

Partner with cross-functional leaders to identify opportunities for personalization, intelligent onboarding, and AI-powered member experiences.

Establish systems, frameworks, and design patterns that enable teams to move quickly while maintaining quality, consistency, and trust.

Balance short-term experimentation goals with long-term product vision, platform investments, and design excellence.

Own the end-to-end design of core growth funnels, mapping user journeys and optimizing touchpoints for maximum impact.

Conduct deep analysis of product and market opportunities to inform prioritization and resource allocation for the growth portfolio.

Drive the creation of design systems and reusable components that scale efficiently across experiments and products.

Collaborate with data and analytics partners to define success metrics, set up measurement frameworks, and use insights to guide decisions.

Work closely with content strategy and copywriting partners to ensure messaging clarity, tone, and consistency across all growth experiences.

Represent the Growth Design organization to stakeholders, communicating vision, progress, and outcomes to build alignment and support.

Requirements

8+ years of product design experience, with a strong portfolio demonstrating work in growth, acquisition, or consumer products.

Demonstrated ability to lead and grow design teams, set clear expectations, and deliver high-quality outcomes under tight deadlines.

Exceptional skills in synthesizing research and data into actionable design insights and strategies.

Proven experience working with design and product delivery tools such as Figma, JIRA, and prototyping platforms.

Strong understanding of product development lifecycles, agile processes, and cross-functional collaboration.

Comfortable making decisions in ambiguous, fast-paced environments while balancing tradeoffs and managing competing priorities.

Excellent written and verbal communication skills, with the ability to influence without direct authority.

A bias for action mindset, with the ability to iterate quickly, learn from failures, and apply learnings to subsequent experiments.