Senior Manager, Training Strategy, Inspections Center

About the role

You will own the end-to-end strategy and execution for one training program within the Recon Inspection Center, defining what success looks like and ensuring consistent delivery across all sites. You will act as the operational owner responsible for the program lifecycle from initial gap analysis through field delivery and ongoing performance measurement. This role requires you to translate real-time field observations into actionable content and process updates while maintaining strict alignment between operations, instructional design, and analytics. You will build trusted, cross-functional relationships that protect training time as a non-negotiable operational priority even during high production pressure. You are expected to drive data-informed decisions, set the standard for readiness, and ensure every associate in your tier is on track at every site, right now.

Key facts

What you'll do

Define the end-to-end strategy and lifecycle for your assigned training program, owning gap analysis, content development, field deployment, and performance measurement.

Operationalize program readiness by building and maintaining the training calendar, managing deployment schedules, certification cycles, and coordinating site visit cadence.

Own the launch of the training program at new or newly qualifying sites, managing trainer identification and overseeing the first certification cycle from start to finish.

Own field communications for your program, ensuring curriculum updates, certification changes, and new requirements land clearly and consistently at the site level.

Define and execute a blended learning strategy that combines online delivery via Workday and Carli with offline, hands-on on-the-job training.

Lead the refinement of standard operating procedures and workflows to improve training efficiency and effectiveness across inspection operations.

Serve as the primary bridge between content creation led by Instructional Designers and site-level execution led by Associate Directors and General Managers.

Build and maintain trusted relationships with Inspection Center leaders to ensure training time is treated as an operational priority and protected from production pressure.

Translate field observations and performance data into specific content update requests and process improvements for the instructional design team.

Partner with Analytics to measure, monitor, and interpret program progress, developing clear reporting for internal stakeholders and site operators.

Own remediation and action plans for chronically underperforming training sites, implementing targeted solutions to prevent compounding performance gaps.

Monitor standard work adherence through validation, progress, and productivity metrics, surfacing gaps, insights, and trends to drive continuous improvement.

Support the scaling of Recon operations from current multi-site execution toward supporting millions of cars per year through structured training systemization.

Champion a data-driven culture by aligning training outcomes with productivity, quality, and operational readiness metrics at the site and program level.

Requirements

Must be at least 18 years of age.

Must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Must reside in the United States.

Must have the right to permanent work authorization in the United States.

Must be able to demonstrate English language proficiency.

Must be able to commit to the essential functions of the role.

Must be able to perform this job with or without reasonable accommodation.

Must be willing to pass a background check and drug screen as conditions of employment.

Must be willing to complete any additional assessment or screening required by Carvana as a condition of employment.

Nice to have

Previous experience in training, learning and development, or instructional design within a high-volume operations or inspection environment.

Experience managing field deployment and readiness for multi-site programs.

Experience using Workday and Carli learning platforms.

Practical notes

This role is based at our corporate headquarters in Tempe, AZ and requires travel up to 25% of the time.