Program Launch Manager

About the role

Cardless is on the lookout for a dedicated Program Launch Manager to lead the rollout of innovative credit card programs for prominent brands. This pivotal role involves orchestrating all facets of a program launch, ensuring a seamless transition from the initial agreement to the moment customers receive their cards. As the driving force behind complex projects, you will play a crucial role in steering them toward successful completion.

Key facts

What you'll do

• Oversee the entire launch process for new brand programs, managing everything from signed contracts to the issuance of cards.
• Develop and uphold the launch timeline, pinpointing dependencies, assigning tasks, and acting as the primary source of information for all stakeholders involved.
• Execute daily launch operations, which include conducting standup meetings, synchronizing with partners, and providing updates to executives.
• Actively identify and address challenges, escalating issues along with proposed solutions when necessary.
• Acquire a comprehensive understanding of each functional area's role in a launch, including credit policy, program setup, rewards design, funding, compliance, fraud prevention, servicing, and card fulfillment.
• Pay close attention to details that may be overlooked by others, such as unreviewed disclosures, untested scenarios, or unassigned vendor tasks.
• Act as the main launch contact for brand partners, coordinating shared plans across both organizations to ensure alignment.
• Manage deliverables from issuing banks, card networks, processors, and various vendors, taking into account their specific timelines and requirements.
• Ensure that all external parties meet agreed-upon deadlines, mirroring the accountability expected internally.

Requirements

• 2-6 years of experience in managing complex, cross-functional projects in roles such as launch management, program management, operations, consulting, banking, or early-stage startup operations.
• Proven track record of leading at least one project that involved five or more distinct parties working towards a single deadline, with personal responsibility for the overall outcome.
• Adequate exposure to the fintech, payments, or financial services sectors, enabling a solid understanding of industry terminology and concepts.
• Exceptional attention to detail, with the ability to spot discrepancies in dates, figures, or incomplete requirements.
• Capability to navigate and understand discussions across various functions, such as engineering integrations and compliance disclosures, while facilitating effective communication among them.
• Ability to remain calm and effective when unexpected challenges arise close to launch, adapting plans and communicating changes clearly.

Nice to have

• Experience with agile project management methodologies.
• Familiarity with financial regulations and compliance standards.
• Previous experience in the credit card or payments industry.
• Knowledge of data analysis tools and techniques.
• Experience working in a startup environment or fast-paced organization.

Skills & tools

• Proficient in project management methodologies and tools.
• Strong stakeholder coordination abilities.
• Expertise in risk identification and mitigation strategies.
• Excellent problem-solving skills.
• Outstanding communication skills, both verbal and written.
• Keen detail orientation and organizational skills.

Practical notes

The benefits package includes meaningful startup equity, comprehensive health, vision, and dental coverage (100% for employees, 75% for dependents), catered lunches, a monthly commuter benefit of $250, parental leave, team-building events, and flexible paid time off (minimum of 15 days). Employees will also receive Apple equipment and have access to a 401k plan. This role is based in San Francisco, CA, and requires on-site presence five days a week, fostering collaboration and engagement within the team.

Join Cardless and be part of a dynamic team that is transforming the credit card landscape. If you are a proactive and detail-oriented individual with a passion for project management and a desire to make an impact, we encourage you to apply for the Program Launch Manager position. Your expertise will help shape the future of financial services and enhance the experiences of customers across the nation.