Forward Deployed Engineer

About the role

Carbon60 is seeking a Forward Deployed Engineer to join their team in a full-time capacity. This role involves working closely with clients and internal teams to deliver technical solutions in real-world environments. Candidates should be comfortable with hands-on technical work and communicating complex concepts to both technical and non-technical stakeholders. The position requires a proactive mindset and a willingness to take ownership of systems from deployment through ongoing maintenance.

Key facts

What you'll do

• Collaborate with cross-functional teams to understand project requirements and translate them into actionable technical implementations
• Deploy and configure software solutions at client locations or in production environments on schedule
• Monitor system performance and troubleshoot issues as they arise in live production environments
• Write and maintain comprehensive technical documentation for all deployed systems and supporting processes
• Conduct on-site or remote support for customers running Carbon60 solutions in their environments
• Coordinate with development teams to escalate bugs and feature requests gathered from production usage
• Perform system upgrades and patches regularly to ensure deployed infrastructure remains current and secure
• Gather feedback from end users and relay actionable insights back to the engineering organization
• Assist in the planning and execution of deployment schedules across multiple client accounts simultaneously
• Ensure that all deployed systems meet operational standards and organizational compliance requirements consistently
• Participate in post-incident reviews and contribute to improving deployment processes based on lessons learned from production events
• Support the onboarding of new client environments by preparing infrastructure, configuring access, and validating system readiness before go-live

Requirements

• Bachelor's degree in computer science, engineering, or a related technical discipline is required
• Strong understanding of software deployment processes and production environment management practices is essential
• Ability to travel to client sites as needed for on-site support and installation work
• Experience with scripting and automation tools to streamline deployment workflows and reduce manual effort
• Excellent written and verbal communication skills for interacting with clients and internal team members
• Demonstrated ability to work independently while remaining aligned with team objectives and shared goals
• Familiarity with version control systems and collaborative development practices across distributed engineering teams
• Comfort with ambiguity and the ability to adapt quickly to changing priorities and demands
• Experience with CI/CD pipelines and automated testing frameworks to support reliable and repeatable deployment workflows
• Knowledge of security best practices including access control, encryption, and vulnerability management for production systems
• Proficiency with Linux system administration including process management, file permissions, and service configuration
• Strong problem-solving skills and the ability to diagnose issues under pressure in time-sensitive situations

Nice to have

• Prior experience working in a forward-deployed or field engineering capacity at a technology company
• Knowledge of containerization and orchestration platforms such as Docker or Kubernetes is beneficial
• Exposure to cloud infrastructure providers including AWS, Azure, or Google Cloud Platform
• Background in customer-facing technical roles with direct responsibility for system reliability, uptime, and incident response
• Understanding of infrastructure-as-code principles and tools such as Terraform or CloudFormation for managing cloud resources

Skills & tools

• Scripting languages such as Python, Bash, or PowerShell for automation and configuration tasks
• Linux operating systems and command-line administration for managing deployed servers and services
• Networking fundamentals including TCP/IP, DNS, and firewall configuration for production environments
• Configuration management tools like Ansible, Puppet, or Chef for infrastructure automation
• Monitoring and observability platforms for tracking system health and performance in production
• Container technologies and orchestration frameworks for managing and scaling deployed workloads
• Log aggregation and analysis tools such as the ELK stack or Splunk for production debugging
• Agile project management methodologies and familiarity with issue tracking platforms like Jira or Linear

Practical notes

• This is a full-time position with standard business hours, though on-call rotation may be required for production support
• The role may involve periodic travel to client locations or data centers for hands-on installation and troubleshooting
• Candidates should expect to coordinate with multiple internal teams including engineering, product, and customer support departments
• Carbon60 values candidates who can balance technical depth with strong interpersonal communication and relationship-building skills
• This position is based at Carbon60 and may include flexible scheduling or workspace arrangements as determined by the team