[Fiat] Fiat Operations Specialist

About the role

This position manages Brazil-focused fiat payment channels and on/off-ramp reliability. The role coordinates product, compliance, and engineering to refine user journeys for Brazilian customers.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Operational channels for BRL on/off-ramp are owned to guarantee availability, performance, and reliability. Friction in deposits and withdrawals is reduced by enabling smooth user access to fiat products. Operational incidents are identified, investigated, and resolved with appropriate escalation and root cause analysis. Payment integrations are tuned using data and metrics to reduce friction and improve user experience. The overall experience of fiat on&off-ramp processes is enhanced using insights and feedback from transaction data and customer feedback.

Requirements

The posting states a bachelor's degree requirement. Experience of 3+ years in payment operations, banking, fintech in Brazil is mandatory. A background in payments or banking within the Brazilian financial ecosystem demonstrates knowledge of local payment rails and banking operations. Hands-on experience coordinating technical integrations with banks and payment providers is required to bridge communication between technical and business teams. Familiarity with Brazilian financial regulations, anti-money laundering practices, KYC compliance, and payment industry standards is necessary. Strong project management skills are required to lead multiple initiatives and meet deadlines in a fast-paced environment. An analytical approach to identifying issues and implementing effective solutions is essential. Excellent verbal and written communication skills are required to work cross-functionally and interact with internal and external stakeholders including banks and vendors. Fluency in both English and Portuguese (written and verbal) is required; proficiency in other languages is advantageous.

Practical notes

This role is remote-based in Brazil and relies on cross-functional collaboration across global teams. The position requires fluency in English and Portuguese for daily operations and regulatory interactions. Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Roles in payments and banking often involve coordination between product, compliance, and technology teams. Familiarity with local financial regulations is essential for payment operations in Brazil. Data-driven optimization supports smoother user experiences and reliable payment flows. Clear communication skills help resolve user issues and manage partner relationships. Documentation discipline ensures that processes remain aligned with actual operations.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.