Provider Incentives Advocate

About the role

You own the full provider experience from first contact through final resolution. Your work shapes how thousands view our platform fairness and reliability. You turn complex questions into clear, consistent outcomes. You act as the primary point of contact for provider-related compensation matters, ensuring every interaction reflects our commitment to integrity and transparency. You are responsible for navigating intricate policy details while maintaining a calm and supportive demeanor. Your daily actions directly influence provider trust and confidence in our services. You drive resolution from initial inquiry to closed ticket, ensuring each provider feels heard and valued.

Key facts

What you'll do

Handle provider compensation inquiries through ticket-based workflows, contributing to SLA requirements and completing upwards of 600 tickets per week.

Research, investigate, and resolve provider compensation inquiries, including missed session payments, rate questions, bonus eligibility, and payment discrepancies.

Ensure all compensation decisions align with internal policies, documented guidelines, and program integrity standards.

Identify potential trends in compensation irregularities or bonus misuse and escalate when necessary.

Evaluate provider eligibility for onboarding incentives, state-based programs, and bonus structures based on established criteria.

Communicate bonus approval or denial decisions clearly and transparently.

Maintain up-to-date knowledge of evolving incentive guidelines and assist with documentation updates as needed.

Champion provider perspectives while collaborating across teams to refine end to end workflows.

Investigate and document compensation anomalies using analytical tools and data sources to support accurate resolutions.

Explain compensation outcomes in a manner that is easy for providers to understand, reducing confusion and follow-up questions.

Serve as a subject matter expert for provider compensation topics, supporting internal training and knowledge base improvements.

Monitor ticket queues to ensure timely responses and adherence to established service level agreements.

Gather feedback from providers regarding compensation processes to identify opportunities for improvement.

Assist in the development of procedural updates that enhance accuracy and efficiency in compensation handling.

Support special projects related to provider incentives that require analytical thinking and attention to detail.

Requirements

1+ years experience in therapist or provider support, customer success, operations, or an equivalent role.

Strong written communication skills with the ability to explain policies clearly, professionally, and with empathy.

Demonstrated ability to analyze information, investigate discrepancies, and apply policy consistently.

High attention to detail with strong organizational and prioritization skills.

Proven ability to operate independently in a remote role while fostering effective partnerships and contributing to a collaborative team culture.

Comfort handling sensitive and confidential information with discretion.

Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred.

Ability to manage multiple tasks and competing priorities in a fast-paced remote environment.

Willingness to adhere to established workflows and documentation standards.

Commitment to maintaining the confidentiality of provider data at all times.

Capacity to work within the designated time zones to support US-based providers effectively.

Reliability in meeting deadlines and fulfilling ticket resolution expectations.

Understanding of the importance of fairness and equity in compensation practices.

Practical notes

The hourly pay range for this position is $25 - $32. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Notice to Candidates: BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team - please know that we have no affiliation or connection to these situations. We only post open roles on our career page betterhelp.com/careers or reputable job boards like our official LinkedIn or Indeed pages, and all official BetterHelp recruitment emails will come from the domain @betterhelp.com. Our commitment is to ensure a safe and transparent hiring experience for all candidates. We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam.

About BetterHelp

BetterHelp supports professionals in finding roles that match their skills and location. You explore current openings, filter by function and level, and review details such as responsibilities and expectations. The platform highlights remote opportunities across teams such as customer support and marketing. You apply through direct links, manage applications, and track interview steps.