Recreation Services Representative I-Aquatics
BentonvillearBentonvilleFull Time
Job description
About the role
The Recreation Services Representative I-Aquatics position at Bentonvillear is an exciting opportunity for individuals passionate about aquatic recreation and community engagement. This role involves providing exceptional customer service while ensuring the safety and enjoyment of all patrons at the aquatic facilities. The ideal candidate will be responsible for a variety of tasks that support the smooth operation of aquatic programs and services, fostering a welcoming environment for all visitors. This position is perfect for those who thrive in a dynamic setting and are eager to contribute to the community's recreational offerings.
Key facts
What you'll do
- Serve as the first point of contact for patrons visiting the aquatic facilities, greeting them warmly and providing information about programs, schedules, and safety guidelines.
- Monitor pool activities to ensure compliance with safety regulations and provide immediate assistance in case of emergencies.
- Assist in the organization and execution of aquatic programs, including swim lessons, water aerobics, and recreational swim sessions.
- Conduct regular inspections of the facility, including pool areas, locker rooms, and equipment, to maintain cleanliness and safety standards.
- Collaborate with fellow team members to develop and implement engaging community events and activities that promote aquatic fitness and enjoyment.
- Manage the scheduling of swim classes and events, ensuring that all sessions are adequately staffed and equipped.
- Handle customer inquiries and concerns with professionalism, providing solutions and escalating issues as necessary.
- Maintain accurate records of attendance, incidents, and equipment usage to support operational efficiency and reporting requirements.
- Assist with the training and onboarding of new staff members, sharing knowledge of best practices in customer service and safety protocols.
- Participate in ongoing training and professional development opportunities to enhance skills and stay updated on industry trends.
- Promote a positive and inclusive atmosphere within the aquatic facilities, encouraging community participation and engagement.
- Support administrative tasks related to the operation of the aquatic center, including inventory management and supply ordering.
Requirements
- High school diploma or equivalent; additional education in recreation management, sports administration, or a related field is a plus.
- Minimum of one year of experience in a customer service role, preferably in a recreational or aquatic setting.
- Current CPR, First Aid, and Lifeguard certifications are required or must be obtained within a specified timeframe upon hire.
- Strong interpersonal and communication skills, with the ability to interact effectively with diverse groups of people.
- Demonstrated ability to work collaboratively as part of a team while also being self-motivated and able to work independently.
- Basic knowledge of aquatic safety standards and emergency procedures.
- Availability to work flexible hours, including evenings, weekends, and holidays as needed.
Nice to have
- Experience in leading or instructing aquatic programs, such as swim lessons or water fitness classes.
- Familiarity with facility management software and scheduling tools.
- Bilingual abilities, especially in Spanish, to better serve the community.
- Previous experience in a supervisory role within a recreational setting.
Skills & tools
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposes.
- Familiarity with safety equipment and maintenance procedures relevant to aquatic facilities.
- Strong organizational skills to manage multiple tasks and priorities effectively.
- Ability to adapt to changing situations and handle unexpected challenges with composure.
Practical notes
- This position is based in Bentonville, Arkansas, and offers a competitive salary commensurate with experience.
- Candidates must be eligible to work in the United States and may need to undergo a background check as part of the hiring process.
- The role may require physical activity, including lifting, standing for extended periods, and working in varying weather conditions.
META
Company: Bentonvillear
Title: Recreation Services Representative I-Aquatics
Listed
location: Bentonville, Arkansas
Job type: Full-time