Customer Billing Rep I

About the role

As a Customer Billing Representative I at Bamboohr, you will play a crucial role in ensuring accurate and timely billing processes for our customers. This position requires a keen attention to detail and strong communication skills, as you will be the primary point of contact for billing inquiries. You will work closely with various departments to resolve any discrepancies and provide exceptional service to our clients. This is an excellent opportunity for individuals looking to grow their careers in customer service and billing within a dynamic and supportive environment.

Key facts

What you'll do

• Manage the billing cycle for assigned accounts, ensuring all invoices are generated accurately and dispatched on time.
• Respond to customer inquiries regarding billing issues, providing clear and concise explanations to resolve concerns effectively.
• Collaborate with the finance team to reconcile discrepancies between billing records and customer accounts.
• Maintain accurate customer records in the billing system, updating information as necessary to reflect changes in account status or contact details.
• Assist in the preparation of monthly billing reports, analyzing data for trends and anomalies to support financial forecasting.
• Process payments and refunds, ensuring that all transactions are recorded accurately in the system.
• Work closely with the sales team to ensure that all contractual obligations are met and reflected in customer billing.
• Participate in training sessions to stay updated on billing software and company policies, enhancing your knowledge and skills.
• Identify areas for process improvement within the billing department and suggest solutions to enhance efficiency.
• Provide support during audits by preparing necessary documentation and responding to inquiries from auditors.
• Foster positive relationships with customers, ensuring their satisfaction with billing processes and addressing any issues promptly.
• Contribute to a team-oriented environment by collaborating with colleagues and sharing best practices.

Requirements

• High school diploma or equivalent; additional education in finance or business is a plus.
• At least 1-2 years of experience in a billing or customer service role, preferably in a fast-paced environment.
• Strong proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting.
• Familiarity with billing software and accounting principles is advantageous.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills and attention to detail, ensuring accuracy in all billing activities.
• Ability to manage multiple tasks simultaneously while meeting deadlines.
• A proactive approach to problem-solving, with a focus on customer satisfaction.
• Team player with a positive attitude and willingness to learn.

Nice to have

• Experience with ERP systems or specific billing software relevant to the industry.
• Knowledge of regulatory compliance related to billing practices.
• Bilingual abilities, particularly in Spanish, to assist a diverse customer base.
• Previous experience in a retail or e-commerce environment.
• Certification in billing or accounts receivable management.

Skills & tools

• Proficient in using billing and accounting software, with a strong emphasis on accuracy and efficiency.
• Familiarity with customer relationship management (CRM) systems to track customer interactions and billing history.
• Strong organizational skills to maintain orderly records and documentation.
• Ability to analyze billing data to identify trends and recommend improvements.
• Effective time management skills to prioritize tasks and meet deadlines in a busy environment.

Practical notes

• This position is based in Bentonville, Arkansas, and may require occasional overtime during peak billing periods.
• The role may involve working closely with other departments, including finance, sales, and customer service, necessitating strong interpersonal skills.
• Opportunities for professional development and training will be provided to help you excel in your role and advance your career within Bamboohr.

META

Company: Bamboohr

Title: Customer Billing Rep I

Listed

location: Bentonville, Arkansas

Job type: Full-time

Apply URL: https://bentonvillear.bamboohr.com/careers/1273

About the company

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