Member of Technical Staff, IT

About the role

You will architect and operate the core identity and infrastructure systems that allow Basis to scale without operational friction. This role is the hands-on owner of IT systems, responsible for designing and implementing the foundational layers that support a growing AI-first company. You will directly manage critical systems including identity, access, and endpoint management while ensuring security and audit readiness. The position requires a builder who leverages automation and AI to handle repetitive IT tasks, replacing fragile manual processes with resilient, scalable workflows. You will troubleshoot complex issues across the environment and partner closely with security and finance to align technology with business objectives. This is an opportunity to define the IT function from the ground up as the company invests heavily in production-grade infrastructure. You will own end-to-end responsibility for systems that enable employees to work securely and efficiently every day.

Key facts

What you'll do

Design and implement a centralized identity layer and access model across all systems using Okta or equivalent platforms to ensure consistent governance.

Build and refine automated onboarding and offboarding workflows that deliver new hires full access in minutes while guaranteeing clean deprovisioning at scale.

Own the end-to-end Mac-first environment, including device imaging, configuration, and lifecycle management through MDM solutions such as Jamf or Kandji.

Scale endpoint protection and compliance by enforcing security baselines, automated patching, and continuous device posture checks with tools like SentinelOne or CrowdStrike.

Own day-to-day IT operations across identity, endpoints, SaaS, networking, and office infrastructure to maintain reliability and uptime.

Troubleshoot and resolve complex technical issues directly, from individual employee problems to system-wide or on-site infrastructure failures.

Implement and maintain corporate security fundamentals, including access controls, endpoint security policies, and audit trails to support frameworks like SOC 2 and ISO 27001.

Partner with a GRC-focused hire to operationalize compliance programs, ensuring that security evidence is generated reliably from real systems.

Rationalize and manage the company's SaaS ecosystem, handling provisioning, license optimization, and lifecycle management to reduce waste and risk.

Partner with finance and leadership on vendor procurement and strategic decisions to align IT investments with business goals and cost efficiency.

Build monitoring, logging, and reporting mechanisms that provide visibility into system health, security posture, and compliance status.

Automate repetitive support tasks and documentation using AI tools to improve response times and reduce manual effort for both IT and end users.

Establish clear runbooks and standard operating procedures to make IT operations predictable, auditable, and easy to scale.

Create an IT environment that feels invisible to employees, where systems work flawlessly and support is proactive rather than reactive.

Requirements

You have end-to-end ownership of identity, devices, SaaS administration, endpoint security, networking, and internal systems in previous roles.

You possess hands-on implementation experience with identity platforms such as Okta, access management solutions, and enterprise-grade SaaS tools.

You have direct experience managing Mac devices at scale using MDM platforms like Jamf or Kandji, including enrollment, configuration, and compliance enforcement.

You are proficient in endpoint protection technologies and understand how to enforce security baselines, patch management, and incident response.

You have practical experience with networking, VPNs, zero trust access solutions such as Tailscale or ZTNA, and secure remote connectivity.

You have implemented SaaS provisioning workflows and license management practices that improve security, compliance, and cost control.

You understand audit readiness and can align technical implementations with frameworks such as SOC 2 Type II and ISO 27001.

You have a strong track record of clear communication, enabling you to document decisions, explain tradeoffs, and collaborate effectively with finance, security, and GRC teams.

You have scaled IT operations in a Mac-first, in-person company, ideally within a headcount range of approximately 100 to 500 employees.

You demonstrate high ownership and urgency, taking initiative to solve problems without waiting for perfect requirements or handoffs.

Nice to have

Experience working in AI-first environments and using AI tools to automate internal processes.

Background supporting specialized accounting or financial services workloads that require high security and reliability.

Practical notes

Full-time position located in the New York Office.

Employment is at-wisk and must comply with applicable US federal, state, and local regulations.