Software Engineer - Observability

About the role

You will design and implement scalable telemetry ingest and storage pipelines that handle metrics, logs, and traces across Baseten's multi-cloud infrastructure. You will own and evolve the core observability platforms, driving migrations and architectural improvements that enhance reliability, reduce cost, and scale with organizational growth. You will build instrumentation libraries, SDKs, and integrations that make it easy for engineering teams to emit high-quality telemetry from their services. You will drive alerting and SLO infrastructure that enables teams to define, monitor, and respond to reliability targets with minimal noise. You will partner with Inference, Product, and Infrastructure teams to ensure observability solutions meet the unique needs of each organization. You will investigate issues by correlating signals to support rapid diagnosis and resolution. You will work on foundational infrastructure that demands rigorous thinking about data models, retention, and performance. You will play a key role in shaping the long-term observability experience for both internal and external customers.

Key facts

What you'll do

• Design and build scalable telemetry ingest and storage pipelines for metrics, logs, and traces across Baseten's multi-cloud infrastructure
• Own and evolve core observability platforms, driving migrations and architectural improvements that improve reliability, reduce cost, and scale with organizational growth
• Build instrumentation libraries, SDKs, and integrations that make it easy for engineering teams to emit high-quality telemetry from their services
• Drive alerting and SLO infrastructure that enables teams to define, monitor, and respond to reliability targets with minimal noise
• Partner with Inference, Product, and Infrastructure teams to ensure observability solutions meet the unique needs of each organization
• Implement cost-efficient storage strategies and optimize query performance for high-cardinality telemetry data
• Collaborate with SRE and platform teams to improve detection, diagnosis, and resolution times for production incidents
• Explore and integrate emerging techniques for applying AI/LLMs to operational workflows such as automated root cause analysis, anomaly detection, or intelligent alerting
• Contribute to open source adjacent projects and internal tools that strengthen the observability ecosystem
• Translate complex operational requirements into robust data models and schema designs for telemetry pipelines
• Define and validate service level objectives and indicators that align with customer and business needs
• Mentor and enable other engineers to adopt best practices for instrumenting services and interpreting telemetry signals

Requirements

• Have deep experience with at least one observability signal area (metrics, logging, tracing, or error analytics) and familiarity with the others
• Understand high-throughput data pipelines, columnar storage engines, and the tradeoffs involved in ingesting and querying telemetry data at scale
• Have experience operating or building on top of observability platforms such as Prometheus, Grafana, ClickHouse, OpenTelemetry, or similar systems
• Have strong proficiency in at least one of Python, Rust, or Go
• Have excellent communication skills and enjoy partnering with internal teams to improve their operational visibility and incident response capabilities
• Interest in applying AI/LLMs to operational workflows such as automated root cause analysis, anomaly detection, or intelligent alerting
• Are excited about building foundational infrastructure and are comfortable working independently on ambiguous, high-impact technical challenges
• Are committed to maintaining reliability, performance, and cost-efficiency in large-scale distributed systems

Practical notes

Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).