Senior IT Support Engineer

About the role

This role is for a seasoned IT professional to manage and enhance the technology infrastructure for a fully remote team. You will be instrumental in supporting daily operations, streamlining employee onboarding and offboarding, and collaborating with security teams to maintain a secure and efficient work environment.

Key facts

What you'll do

• Provide expert-level technical assistance and resolve complex issues for a distributed workforce, primarily using macOS, Windows, and Linux.
• Manage the complete employee lifecycle, from account setup and device provisioning to secure offboarding.
• Administer identity and access management systems, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Oversee endpoint management for a Mac-centric fleet, ensuring compliance and security.
• Contribute to the development and implementation of AI-driven IT automation for routine tasks.
• Support security and compliance initiatives, including access reviews and audit preparation.
• Create and maintain essential IT documentation and knowledge base articles.
• Participate in IT roadmap planning, tooling evaluations, and process improvements.

Requirements

• Possess 5 to 8 or more years of experience in IT support or IT engineering, preferably in remote, SaaS-focused, and compliance-regulated settings.
• Demonstrate a strong track record of supporting a remote workforce, including remote troubleshooting and device logistics.
• Have extensive experience with identity and device management platforms, with a preference for Rippling (IDP, SCIM, MDM, Workflows). Okta experience is highly beneficial.
• Exhibit a solid understanding of SSO, SAML, SCIM, OAuth, and MFA across various SaaS applications.
• Possess advanced macOS administration skills, along with proficient Windows and mobile troubleshooting capabilities.
• Be adept at using Google Workspace, Slack, and common SaaS administration consoles.
• Embrace an AI-forward approach to IT operations, with experience or a keen interest in platforms like Console.com (ARIA).
• Have experience working within frameworks such as SOC 2, HIPAA, or ISO 27001.
• Demonstrate an automation-first mindset, actively seeking opportunities for scripting and AI integration.
• Exhibit excellent problem-solving, written communication, and mentoring abilities.
• Be capable of working independently, prioritizing tasks, and driving projects to completion.
• Familiarity with asset management tools like Snipe-IT and Slack-based ticketing systems is expected.

Nice to have

• Experience with AI ITSM platforms such as Risotto or Unthread.

Skills & tools

• macOS, Windows, Linux, Mobile OS
• Rippling (IDP, SCIM, MDM, Workflows)
• Okta
• SSO, SAML, SCIM, OAuth, MFA
• Google Workspace, Slack
• Console.com (ARIA)
• Snipe-IT
• Notion

Practical notes

• Assured offers competitive compensation including salary and equity.
• Benefits include platinum medical, dental, and vision plans, free life insurance, unlimited PTO, family leave, 401(k) contribution, WFH stipends, and health FSAs/HSAs.
• The company hosts team events and offsites.
• Assured is committed to equal opportunity employment and values diversity. Reasonable accommodations will be provided for individuals with disabilities.
• Please be aware of potential recruitment scams; Assured only uses official @assured.claims email addresses for communication.

About the company

Assurance IQ, Inc. operates as a subsidiary of Prudential Financial. The company focuses on insurance technology and consumer protection. It provides a digital platform that helps individuals compare and purchase insurance policies. The business connects consumers with licensed agents through online tools. Its services cover life insurance, health insurance, and Medicare options. The platform uses data analytics to match users with suitable coverage plans. The company aims to simplify the insurance buying process for customers. It operates within the broader financial services sector. Prudential Financial acquired the business to expand its digital distribution capabilities. The subsidiary maintains its own brand and operational structure. It employs licensed agents and technology staff to support its marketplace. The firm emphasizes compliance with state insurance regulations. It invests in software development to improve the user experience. The organization works with multiple insurance carriers to offer choice. Its model blends direct-to-consumer technology with human advisory support. The company serves individuals seeking personal insurance solutions. It is headquartered in the United States. The business continues to develop its proprietary technology platform.