AI Solutions Manager, EMEA

About the role

You will own the end-to-end success of Arize AI customers within the EMEA region, acting as the primary strategic partner for key accounts. This role requires you to build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts through consistent engagement. You will conduct discovery sessions to understand customer goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions that align with business objectives. A critical part of this position involves collaborating closely with technical teams, including Customer Success Engineering, to address complex customer needs and ensure smooth implementation. You will run workshops and training sessions during onboarding and for new functionality rollouts to maximize customer proficiency and value realization. Another core responsibility is running QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships through data-driven insights. You will proactively monitor product usage across your accounts to further gauge account health and identify signals of churn or growth. Finally, you will work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies that support long-term retention.

Key facts

What you'll do

Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.

Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts through regular touchpoints.

Run workshops and training sessions with customers during onboarding and new functionality rollouts to ensure proficiency and value realization.

Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships through structured reviews.

Proactively monitor product usage across your accounts to further gauge account health and identify potential risks or expansion signals.

Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs and advise on technical best practices.

Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.

Effectively relay customer feature requests to internal teams and advocate for customer needs within the product roadmap.

Ensure support teams are aligned with customer requests and priorities to maintain high levels of satisfaction.

Drive adoption of Arize AX by orchestrating cross-functional efforts that unify build, test, and run in a single workspace.

Help customers leverage AI to achieve real-world impact and measurable business outcomes from their AI and agent engineering initiatives.

Guide customers from first prototype to production scale by navigating them through Arize's unified platform capabilities.

Support customers in optimizing their AI systems to ensure reliability, performance, and scalability in production environments.

Act as the primary point of contact for strategic accounts within the EMEA region, managing relationships and expectations directly.

Requirements

3+ years of experience as a Customer Success Manager in SaaS.

A self-starter who thrives in ambiguous, fast-paced environments and takes ownership of complex challenges.

Exceptional verbal and written communication skills to engage with C-level stakeholders and technical audiences alike.

Strong business acumen and the ability to translate complex technical concepts into clear value propositions.

Experience working with AI/ML technologies or observability platforms is highly relevant to understanding customer needs.

Proficiency in using CRM tools to manage pipeline, forecast revenue, and track customer interactions accurately.

Demonstrated ability to manage multiple priorities and stakeholders while maintaining attention to detail and high standards.

Comfortable working remotely within a distributed team while maintaining strong collaboration and proactive communication.

Practical notes

This role is based in the London area as the position will work directly with customers in the EMEA region, despite being classified as remote. There are no specified working hours, travel requirements, visa sponsorships, or application deadlines mentioned in the source material. The engagement type and compensation details were not provided in the source document. Candidates should be prepared to operate independently in a remote setting while actively managing customer relationships across various time zones. The role demands a deep commitment to customer success and the ability to navigate complex enterprise sales and implementation cycles. You will interact with leading enterprises and Fortune 500 companies such as Booking.com, Uber, Siemens, and PepsiCo. The position requires fluency in navigating AI/ML observability challenges and aligning product capabilities with evolving customer use cases. Success in this role depends on your ability to drive adoption, identify expansion opportunities, and ensure measurable outcomes for customers using Arize AI's platform.