Sr. Manager, Community & Reputation

About the role

ARB Interactive is the team behind Modo Casino, one of the top Social+ platforms in the US, and we are searching for a Sr. Manager, Community & Reputation to own how Modo shows up in the places where our players actually talk about us. You will report directly to the Director of Growth Marketing and act as the operational and strategic owner of community and reputation across Discord, Reddit, Trustpilot, the iOS and Google Play stores, and the wider web. This role blends community building and moderation with reputation system design, turning player conversations into a compounding asset for the business. You will set the strategy, write the playbooks, and execute the day-to-day across both community and reputation with a bias for action. The position requires a senior operator who can move fast, think big, and push boundaries while maintaining a collaborative, curious, and fun culture. You will be the early-warning system that surfaces what players are saying, what is working, and what is not, and you will own the full lifecycle from engagement to insight to action.

Key facts

What you'll do

• Own Modo's owned community presence on Discord and Reddit, including daily engagement, server and subreddit moderation, growth of our community footprint, and an engagement playbook that drives players to tournaments, contests, partnership activations, and cultural moments.
• Pull community into the broader Modo ecosystem by connecting engaged players to tournaments, events, partnership activations, and product moments, positioning the community as the audience most likely to take action on the next thing we ship.
• Own Modo's reputation strategy across Trustpilot, the iOS and Google Play stores, and other review surfaces, designing the system for review velocity, platform-specific mechanics, response strategy, and the long-term compounding of trust.
• Develop and maintain response playbooks for the most common player questions and keep them current as the product evolves, ensuring consistent, on-brand communication at scale.
• Lead brand defense across reviews, Reddit, Discord, and the wider web, operating within agreed playbooks for owned channels and partnering with Marketing leadership on broader public statements.
• Surface player sentiment and product feedback to Marketing, Product, and leadership, acting as the early-warning system for emerging issues and opportunities.
• Identify and cultivate Modo's most engaged players, turning them into ambassadors, beta testers, and a word-of-mouth engine that accelerates growth and retention.
• Partner with the Social Media Manager on cross-channel moments and with the Influencer team when creators show up in our communities to amplify key campaigns and cultural moments.
• Build the reporting cadence for the function, making reputation health across Trustpilot and app stores, community engagement and growth across owned platforms, and the player-insight pipeline visible to leadership and tied to business impact.
• Own the end-to-end execution of community and reputation initiatives, balancing strategic design with hands-on execution to ensure alignment with growth and product goals.

Requirements

• 5+ years of community and/or reputation experience, ideally with at least one role at a consumer brand with passionate or vocal users, where you have operated under pressure and made high-impact decisions.
• A real track record building or scaling a community on Discord, Reddit, or both at meaningful scale, demonstrating an understanding of the culture, etiquette, and failure modes unique to each platform.
• Genuine reputation strategy experience across Trustpilot, app store reviews, or equivalent surfaces, with a proven ability to design systems that generate, surface, and compound trust over time.
• A senior operator who designs strategy and ships work, someone who does not wait for permission to own the day-to-day while also setting the long-term direction.
• A sharp written voice capable of shifting between hype, humor, empathetic, and firm depending on the moment, while always maintaining a consistent and credible brand voice.
• Strong judgment on when to engage, when to escalate, and when to stay quiet, balancing empathy for players with the needs of the business.
• Comfort partnering across internal teams without stepping on toes, collaborating effectively with Marketing, Product, Legal, and other stakeholders to align on goals and constraints.
• A bias for action and ownership, with the resilience to manage ambiguity and the discipline to maintain systems that make community and reputation scalable.

Nice to have

• Experience in gaming, fintech, crypto, sports, or entertainment, where you understand the nuances of highly engaged player communities and the expectations around trust and transparency.
• Familiarity with community management tools, reputation platforms, and analytics dashboards that enable efficient oversight and rapid iteration.

Practical notes

This role is full-time and based in the United States. We expect collaboration across time zones and responsiveness aligned with business needs. Travel is not required for this role, and no visa sponsorship is indicated at this time.