Account Manager

About the role

Altenar is seeking a dedicated Account Manager to join our dynamic team in São Paulo. This full-time position is pivotal in fostering and maintaining strong relationships with our clients in the gaming and sports betting industry. The ideal candidate will possess a blend of strategic thinking and excellent communication skills, enabling them to manage accounts effectively while driving growth and satisfaction. You will be instrumental in understanding client needs and ensuring that our services align with their objectives.

Key facts

What you'll do

• Develop and maintain strong relationships with assigned accounts, serving as the primary point of contact for client inquiries and concerns.
• Collaborate with clients to understand their business goals and challenges, ensuring that Altenar's solutions meet their specific needs.
• Monitor account performance and provide regular updates to clients, highlighting successes and areas for improvement.
• Work closely with internal teams, including sales, marketing, and product development, to ensure seamless service delivery and client satisfaction.
• Identify opportunities for upselling and cross-selling additional Altenar products and services to enhance client engagement and revenue.
• Conduct regular account reviews and strategy sessions with clients to assess their satisfaction and explore new opportunities for collaboration.
• Prepare and present reports on account performance metrics, client feedback, and market trends to senior management.
• Stay informed about industry developments and competitor activities to provide clients with relevant insights and recommendations.
• Assist in the onboarding process for new clients, ensuring a smooth transition and integration of Altenar's services.
• Address any client issues promptly and effectively, coordinating with relevant teams to resolve problems and enhance the client experience.
• Participate in industry events and conferences to represent Altenar and build a network of potential clients and partners.
• Contribute to the continuous improvement of account management processes and best practices within the organization.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 3 years of experience in account management, preferably within the gaming, sports betting, or technology sectors.
• Proven track record of managing client relationships and driving account growth.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent verbal and written communication skills in both English and Portuguese.
• Ability to work independently and as part of a team, demonstrating initiative and a proactive approach.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Familiarity with the gaming and sports betting industry is a plus.

Nice to have

• Experience with project management tools and methodologies.
• Knowledge of digital marketing strategies and tools.
• Previous experience working in a multicultural environment.
• Fluency in additional languages such as Spanish or Italian.
• A strong network within the gaming and sports betting industry.

Skills & tools

• Strong interpersonal and relationship-building skills.
• Excellent problem-solving abilities and a customer-centric mindset.
• Proficient in data analysis and reporting.
• Familiarity with account management software and tools.
• Ability to adapt to changing client needs and market conditions.

Practical notes

• This position is based in São Paulo, and candidates should be prepared to work in a fast-paced, dynamic environment.
• The role may require occasional travel for client meetings and industry events.
• Altenar offers a competitive salary package, along with benefits that support work-life balance and professional development.
• Candidates must be eligible to work in Brazil and may require visa sponsorship, which will be provided for qualified individuals.

If you are passionate about client management and looking to make a significant impact in a growing company, we encourage you to apply for the Account Manager position at Altenar. Join us in shaping the future of gaming and sports betting!

About the company

The best online sports betting software for licensed operators worldwide. A leading sports betting software provider that helps you start your own sports betting site with fully customisable online sports betting software for enhanced player experience.