Regional Operations Director

About the role

You own the end-to-end operational performance of a multi-center region, translating corporate strategy into consistent on-site execution across 5 to 15+ centers. You are accountable for driving safety, compliance, and quality standards while leading the development and coaching of Senior Center Operations Managers to elevate their leadership capabilities. You partner closely with the Regional Clinical Director to synchronize clinical outcomes with operational workflows, ensuring families receive high-quality early intervention ABA therapy. You own the analysis of regional performance metrics, identifying root causes of variance and implementing sustainable systems to improve outcomes. You are responsible for fostering a culture of collaboration, resourcefulness, and continuous improvement aligned with Ally Behavior's core values. You own the planning and execution of regional initiatives that support growth, staff retention, and treatment excellence. You act as a strategic problem-solver, unblocking cross-functional challenges and modeling resilience in a fast-scaling environment.

Key facts

What you'll do

Redesign and standardize regional operating procedures to ensure clarity, efficiency, and adherence to Ally Behavior's best practices across all centers in your region.

Implement robust performance management systems, tracking key operational and clinical metrics to inform decisions and drive targeted improvements.

Lead the recruitment, onboarding, and ongoing development of Senior Center Operations Managers, providing mentorship and actionable feedback to strengthen their leadership impact.

Conduct monthly structured center visits to observe operations, engage with staff and families, and validate adherence to safety and quality standards.

Champion cross-center collaboration by facilitating knowledge-sharing sessions, best-practice rollouts, and peer learning networks that accelerate treatment excellence.

Partner with the Regional Clinical Director to align clinical outcomes with operational processes, resolving barriers that hinder client progress or staff effectiveness.

Develop and execute regional growth initiatives that expand client access, improve retention, and support the onboarding of new centers within your footprint.

Coordinate with cross-functional stakeholders to streamline workflows, remove operational bottlenecks, and ensure resources are optimized to support center needs.

Organize and lead regional department trainings, including occasional Saturday sessions as needed, to build capabilities and reinforce Ally Behavior's standards.

Serve as a visible and accountable leader who models Ally's values, reinforces a culture of learning, and sustains high morale across the region.

Requirements

Must have previous multi-site leadership experience, ideally in healthcare, demonstrating the ability to lead teams across multiple locations.

Must be willing and able to travel frequently within the assigned region, visiting each center at least once per month, with many centers requiring more than monthly visits.

Must demonstrate strong alignment with Ally's mission, culture, and leadership expectations, showing commitment to the company's values in daily decisions.

Must be able to independently manage complex, multi-center operations and lead through influence across functions and departments without direct authority.

Must be willing to work occasionally on Saturdays, approximately six times per year, to lead department trainings and support operational priorities.

Bachelor's degree is required, and an MBA is preferred for this role that demands strategic thinking and business acumen.

Must be comfortable using data to drive decisions, balancing quantitative insights with qualitative feedback from staff and families.

Must exhibit resilience, adaptability, and a growth mindset to thrive in a dynamic, rapidly scaling environment.

Practical notes

This role requires frequent travel throughout the Washington, DC and Baltimore metro areas to multiple center locations.

No specific working hours are outlined in the source, but the position involves occasional Saturday work approximately six times per year for department trainings.

There is no visa sponsorship information provided in the source material.

Start Date is listed as Immediate or Flexible, allowing for rapid onboarding based on candidate readiness.

Applications must include a cover letter; submissions without a cover letter will not be considered.