Senior Business Analyst

About the role

Agoda is seeking a Senior Business Analyst to join the Supply Department in Toronto. This individual contributor role focuses on delivering data-driven insights to optimize the global supply ecosystem and requires collaboration with teams in Bangkok. The successful candidate will act as a critical bridge between strategic supply initiatives and operational execution, ensuring that data integrity drives decision-making. You will own the translation of high-level business problems into quantifiable analytical frameworks that directly impact the company's supply chain performance. This role demands intellectual rigor and the ability to dissect complex problems into manageable analytical components. You will be responsible for ensuring that every recommendation is backed by robust data evidence and clear visualization. Close collaboration with cross-functional partners in Bangkok will be essential to align on priorities and drive global supply consistency. Your work will directly influence how Agoda manages inventory, demand forecasting, and supplier relationships on a global scale.

Key facts

What you'll do

• Transform ambiguous business briefs into structured analytical projects by refining objectives and building testable hypotheses.
• Mine large datasets to extract actionable recommendations that influence strategic supply decisions for Agoda.
• Design and execute initiatives that improve organizational efficiency and long-term supply strategy.
• Architect and deploy projects that scale the use of data and intelligence across the global Agoda organization.
• Automate manual operational workflows and quantify resulting time savings through detailed process analysis.
• Partner with engineering to ensure data infrastructure supports accurate and timely insights for supply teams.
• Build and maintain dashboards in Tableau to communicate complex metrics to non-technical stakeholders clearly.
• Conduct root cause analysis for supply chain anomalies and provide rapid responses to emerging issues.
• Develop forecasting models that enhance inventory optimization and reduce unnecessary operational costs.
• Document methodologies and analytical processes to ensure transparency and reproducibility of results.
• Lead stakeholder interviews to gather requirements and translate them into measurable analytical deliverables.
• Validate the impact of implemented initiatives by defining success metrics and monitoring performance over time.
• Mentor junior analysts on best practices for data cleaning, visualization, and storytelling.
• Ensure all analyses adhere to data governance policies and regulatory standards relevant to global operations.

Requirements

• Bring 2-5+ years of professional experience in analytics, data science, strategy, or business intelligence roles.
• Hold a Bachelor degree in a quantitative field such as computer science, mathematics, engineering, economics, or finance.
• Demonstrate advanced proficiency in SQL for querying complex datasets and generating accurate reports.
• Show mastery of data visualization tools, specifically Tableau, to create intuitive and insightful dashboards.
• Exhibit strong skills in Python or R for data manipulation, analysis, and automation of workflows.
• Apply expert-level proficiency in Excel for data cleaning, modeling, and conducting detailed financial analyses.
• Understand statistical modeling and machine learning techniques including regression, logistic regression, and random forest.
• Have proven experience designing and managing A/B testing experiments to inform supply-related decisions.
• Demonstrate excellent stakeholder management skills to influence without direct authority.
• Ability to work 2-3 evenings per week to coordinate with the Bangkok office for critical meetings and deliverables.
• Show capacity to thrive in a fast-paced environment where priorities shift rapidly and deadlines are aggressive.
• Exhibit strong written and verbal communication skills to present findings to executive leadership effectively.
• Maintain a high level of data integrity and attention to detail in all analytical outputs.
• Display intellectual curiosity and a commitment to continuous learning in emerging data methodologies.

Nice to have

• Hold an MBA or Master degree in a quantitative discipline to deepen analytical and business acumen.
• Possess program management certifications such as PMI or PRINCE2 to structure complex initiatives.
• Bring a professional background in the travel industry, e-commerce, tech, or consulting sectors.
• Demonstrate experience working with Asian markets to better align with Agoda's global footprint.

Practical notes

• Candidates must be prepared for a fast-paced environment and demonstrate a creative approach to problem-solving under resource constraints.
• Review the Agoda hiring process guidelines at careersatagoda.com/interview before applying.
• Agoda is an equal opportunity employer and does not accept unsolicited agency submissions.