Senior Analyst, Performance & Insights

About the role

This is an individual contributor position within the Strategy & Analytics team under Strategic Partnerships at Agoda. The role focuses on analyzing partner performance across APAC markets to uncover growth opportunities and help shape investment priorities. The hire will combine strategic thinking with hands-on data work to support a large team of account managers. Collaboration will be required across product, marketing, supply, and finance functions to ensure alignment on key initiatives. This position is responsible for translating complex data into clear narratives that drive decision making. The work will directly influence how Strategic Partnerships allocates resources and optimizes performance. Success in this role depends on the ability to manage analytical tasks end-to-end with minimal supervision.

Key facts

What you'll do

• Analyze data to uncover growth opportunities and recommend where to focus investment across APAC, factoring in market trends and competitive shifts.
• Evaluate Strategic Partnerships performance using data tools and pinpoint ways to improve results through actionable insights.
• Collaborate with internal teams including B2B, White Label, Affiliates, Financial Institutions, and regional market teams, as well as product, marketing, supply, and finance.
• Build and refine the performance management system used by the department and its account managers to track progress and outcomes.
• Manage the data infrastructure for Strategic Partnerships, ensuring accuracy, completeness, and timely delivery of key datasets.
• Design and maintain tools that support data-driven decisions and enable stakeholders to monitor performance independently.
• Prepare performance updates, proposals, and recommendations for senior leadership based on rigorous analysis and clear storytelling.
• Run and interpret A/B experiments to optimize pricing strategy and measure the impact of changes on partner performance.
• Monitor market dynamics and competitive moves to adjust analytical frameworks and keep insights relevant.
• Translate business questions into analytical plans and define metrics that track success over time.
• Partner with finance to validate assumptions and ensure that investment cases are robust and grounded in data.
• Document methodologies and analytical workflows to promote consistency and enable scalability across the team.
• Support ad hoc requests from stakeholders while maintaining focus on strategic initiatives and long-term priorities.
• Contribute to the development of dashboards and reports that highlight trends, outliers, and opportunities for improvement.

Requirements

• 3+ years of experience in consulting, data analytics, strategy, business development, business intelligence, or a related field.
• Demonstrated skill in using quantitative methods to solve unclear problems and deliver actionable recommendations.
• Comfortable working across multiple functional areas and taking a hands-on approach to analytical tasks.
• Track record in fast-paced, high-growth environments where priorities evolve quickly.
• Strong verbal and written English communication skills to convey insights to both technical and non-technical audiences.
• Ability to collaborate effectively with diverse stakeholders and build trust across teams.
• Willingness to relocate to Bangkok, as relocation support will be provided and relocation is mandatory.
• Eligibility to work in Thailand is required for this position.
• Only candidates willing to relocate will be considered for this role.

Nice to have

• SQL proficiency or willingness to learn new querying languages to extract and manipulate data.
• Tableau experience or willingness to learn visualization tools to present insights clearly.
• Bachelor's degree in Statistics, Computer Science, Economics, or Mathematics to support analytical rigor.

Practical notes

• Relocation to Bangkok is required; relocation support will be provided to assist with the transition.
• Only candidates willing to relocate will be considered; this criterion is non-negotiable.
• Candidates are advised to review Agoda's Hiring Process Guidelines before proceeding to the interview stage.
• The role follows a hybrid schedule with 3 days in the office per week to ensure collaboration and alignment with team objectives.
• Full-time engagement is expected, with hours aligned to Agoda's operational calendar in Bangkok.
• Applicants must meet the eligibility criteria without exception, as stated in the requirements section.
• Travel within the region may be required as part of cross-market initiatives and strategic reviews.
• Visa requirements will be addressed by Agoda's recruitment team if the candidate is selected and relocation is confirmed.
• Deadlines for application review will be managed in accordance with internal hiring timelines, and early submission is encouraged.

Skills & tools

• Data analysis and quantitative problem-solving to interpret complex datasets and generate insights.
• Performance management frameworks to structure goals, monitor outcomes, and identify areas for improvement.
• KPI tracking and target setting to measure success and align teams around common objectives.
• A/B testing and pricing experimentation to test hypotheses and validate strategic decisions.
• SQL (preferred or willing to learn) to interact with databases and automate data extraction.
• Tableau (preferred or willing to learn) to create visual dashboards and communicate findings.

About the company

Agoda.com is an online travel agency that facilitates reservations for lodging, flights, ground transportation, and activities. It is a subsidiary of Booking Holdings.